What are the responsibilities and job description for the Service Writer position at Parish Tractor?
Parish Tractor is a trusted Kubota dealership dedicated to providing exceptional service and support to our customers. We are seeking a detail-oriented and customer-focused Service Writer to join our team in Robertsdale, AL. If you have strong communication skills and a passion for customer service, we want to hear from you!
Job Responsibilities
Parish Tractor is committed to providing high-quality agricultural and construction equipment, parts, and service. We pride ourselves on delivering exceptional customer service and maintaining strong community relationships.
We offer competitive wages and an excellent benefit package which includes medical, dental, vision, 401(k), paid time off, holidays, life insurance, and more.
Please visit our careers page to see more job opportunities.
Job Responsibilities
- Serve as the primary point of contact for customers requiring service and repairs.
- Accurately write up service requests, ensuring all details are recorded properly.
- Communicate with technicians to provide clear job instructions and manage workflow.
- Provide customers with service estimates, timelines, and updates throughout the process.
- Process work orders, warranties, and invoices efficiently.
- Maintain records of all service transactions and ensure proper documentation.
- Assist in scheduling service appointments and coordinating repairs.
- Ensure excellent customer satisfaction by addressing concerns and providing timely resolutions.
- Ability to work half days on Saturdays during busy season.
- Prior experience as a Service Writer, Service Advisor, or in a comparable position is preferred.
- Knowledge of Kubota equipment or similar machinery is a plus.
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced environment.
- Proficiency in computer systems and service-related software.
- High school diploma or equivalent required; additional training or certifications are a plus.
- Prolonged periods of sitting at a desk and working on a computer.
- Some heavy lifting up to 50 lbs. may be required.
Parish Tractor is committed to providing high-quality agricultural and construction equipment, parts, and service. We pride ourselves on delivering exceptional customer service and maintaining strong community relationships.
We offer competitive wages and an excellent benefit package which includes medical, dental, vision, 401(k), paid time off, holidays, life insurance, and more.
Please visit our careers page to see more job opportunities.