What are the responsibilities and job description for the Service Manager position at Parish Tractor?
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Parish Tractor is looking for an enthusiastic and customer-focused Service Manager to lead our Service Department in Robertsdale, AL! This role is responsible for managing daily operations, ensuring high-quality service work, supporting our team of skilled technicians, and delivering exceptional customer experience.
Key Responsibilities
Parish Tractor is committed to providing high-quality agricultural and construction equipment, parts, and service. We pride ourselves on delivering exceptional customer service and maintaining strong community relationships.
We offer competitive wages and an excellent benefit package which includes medical, dental, vision, 401(k), paid time off, holidays, life insurance and more.
Please visit our careers page to see more job opportunities.
Parish Tractor is looking for an enthusiastic and customer-focused Service Manager to lead our Service Department in Robertsdale, AL! This role is responsible for managing daily operations, ensuring high-quality service work, supporting our team of skilled technicians, and delivering exceptional customer experience.
Key Responsibilities
- Lead and supervise service technicians and support staff.
- Schedule service jobs and assign work orders efficiently.
- Ensure repair work is performed accurately and on time.
- Manage warranty and recall processing.
- Communicate with customers regarding repair status, estimates, and concerns.
- Monitor technician productivity, efficiency, and training needs.
- Maintain cleanliness, safety, and compliance standards in the shop.
- Collaborate with Parts and Sales departments for smooth workflow.
- Track and report service KPIs (labor sales, turnaround time, etc.).
- Stay updated on Kubota service bulletins and diagnostics tools.
- 3 years of experience in service management, preferably in AG, construction, or power equipment.
- Knowledge of Kubota equipment or similar brands is a strong plus.
- Proven leadership skills with the ability to motivate a team.
- Strong mechanical aptitude and diagnostic abilities.
- Excellent communication and organizational skills.
- Experience using dealership service management software (e.g., HBS, CDK, etc.).
- Valid driver’s license and clean driving record.
- Kubota or OEM-certified technician background.
- Bilingual (English/Spanish) is a plus.
- Associates degree in Ag Mechanics, Diesel Technology, or related field.
Parish Tractor is committed to providing high-quality agricultural and construction equipment, parts, and service. We pride ourselves on delivering exceptional customer service and maintaining strong community relationships.
We offer competitive wages and an excellent benefit package which includes medical, dental, vision, 401(k), paid time off, holidays, life insurance and more.
Please visit our careers page to see more job opportunities.