What are the responsibilities and job description for the Team Leader - Full-Time position at Paris Baguette?
Reports to: General Manager
Department: Wichita, Kansas
WHAT WE ARE HUNGRY FOR
The Team Leader is responsible for directing other crew members (in addition to their regular duties) to run the store efficiently by being able to divide up duties and enforce them. Under this role, you will be responsible for knowing how to prep all beverages, stocking merchandise for the next business day, and operating all machines that the store uses. Our Team Leader is the face of Paris Baguette; they provide friendly, fast, accommodating service to our customers.
KNOWLEDGE AND RESPONSIBILITIES
- Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette's high standard of excellence
- Check quality of all the products for displays and organize rotation of displays for all pastries and desserts
- Delegating the duties between crew members on the floor and assigning the duties to be carried out
- Checking on the crew to make sure said duties are completed
- Enter in the customer's order in the POS and know how to use the POS system in place
- Work and thrive in a team-work environment
- Adhere to food safety guidelines
- Make beverages on the basis and demand during operating business hours and prepare coffee
- Always keep all areas of the store clean while operating during business hours
- Refill and organize all pasties and beverages on display
- Help unload deliveries (up to twice a week)
- Handle catering orders
- For Opening Shifts: Cleaning all tabletops, turning on all lights, TVs, radios and drink displays
- For Closing Shifts: Cleaning all tabletops, preparing the drinks for next business day, sanitization processes, turning off all machines, powering off all computers and turning off all lights, TVs and radios
WHAT YOU NEED TO HAVE
- 1-2 years of food handling/store experience at a Paris Baguette café
- Minimum High School Diploma/GED or Some College.
- Positive and passionate attitude!
- High sense of integrity and ownership.
- Basic math skills (add, subtract, multiply, divide).
- Able to lift up to 25 lbs.
- Time management, ability to prioritize and follow direction.
- Adherence to food safety guidelines.
- Proficient on Point-of-Sale systems, currently Toast. Understand the importance of cash handling and accuracy of transactions.
- Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us.
- High emotional intelligence with the ability to work with diverse teams by being highly empathetic, intuitive, self-motivated and driven.
- Teams Win! Has to be a team player who fosters a collaborative and engaged environment.
- Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture.