Training Manager (GM Development)

Reports to: Director of Training & Development

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.

If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!

What We Are Hungry For

We are seeking a hands-on, results-driven Training Manager (GM Development) to lead and deliver our General Manager training program while supporting broader training and development initiatives for our cafes and support office teams. This individual will be based primarily in our support office and serve as the primary facilitator for GM training, while also creating training materials and resources to support learning across the organization.

This is an individual contributor role ideal for someone with cafe or retail leadership experience who is equally comfortable facilitating in-person training and developing high-quality, practical training content. The right candidate is a strong communicator, a natural coach, and a resourceful content creator who thrives in a fast-paced, people-first environment.

Knowledge And Responsibilities

• Facilitate and manage the GM training program at the Training Center, ensuring new General Managers are equipped with the knowledge, tools, and confidence to lead successfully.
• Manage training plans for corporate and support team new hires and facilitate orientation sessions.
• Develop clear, effective training materials such as job aids, facilitator guides, assessments, and supporting resources.
• Deliver engaging, hands-on training sessions and provide coaching and feedback to participants.
• Support the Director of Training & Development with needs assessments — help identify gaps and propose solutions that meet those needs.
• Track training participation and outcomes; recommend improvements to ensure training is relevant and impactful.
• Contribute to training communications, including newsletters, updates, and follow-up materials.
• Translate our company’s mission, vision, and values into compelling training content that inspires cafe teams and reinforces our culture.
• Support other Training activities as needed when GM training is not in session, including café operations training.
• Visit cafes, as needed, to observe operations, gather insights, and ensure training materials address real-world challenges.
• Other duties may be assigned.
  
  

What You Need To Have

• Bachelor’s degree or equivalent experience preferred.
• At least 3-5 years of Retail/Restaurant experience with a training component is required.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams) required.
• Experience creating course materials, job aids, guides, and assessment tools.
• Strong facilitation, coaching, and communication skills.
• Strong writing and editing skills required.
• Exceptional organizational skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
• High emotional intelligence and the ability to work collaboratively across diverse teams.
• Passionate about empowering and developing others while upholding brand standards.
• Teams Win! Must be a team player who fosters a collaborative and engaged teamwork environment.
• Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.
  
  

Sweet Benefits

• Competitive compensation
• Free Cake for your Birthday
• Medical, Dental, Vision benefits
• 401K Retirement Plan
• Paid time off, paid Holidays