What are the responsibilities and job description for the Service Advisor position at PARCS SUPERSTORES-SALEM-AG/POWERSPORTS?
Service Advisor — Powersports & Ag Equipment
Salem, WV Full-Service Dealership
Full-time On-site Mon–Fri Competitive Commission
ABOUT THE ROLE
PARCS Superstores is a full-service dealership in Salem, WV serving powersports enthusiasts and the agricultural community. We live by: Work Hard, Play Harder. We’re hiring a Service Advisor who can bridge both worlds —comfortable discussing a warranty claim on a side-by-side and a tractor repair with a farmer who needs their equipment back in the field. You own the customer experience from drop-off to delivery.
RESPONSIBILITIES
— Greet customers, inspect units, and document concerns on the repair order
— Produce accurate cost and time estimates; obtain customer authorization
— Dispatch work to technicians and track open ROs through completion
— Communicate proactively on status updates, delays, and additional work
— Prepare and process OEM warranty claims per manufacturer requirements
— Coordinate PDIs for sold and showroom units with the sales team
— Schedule service, maintenance, and seasonal appointments
— Recommend and upsell accessories, parts, and service packages
— Walk customers through completed work orders at pickup
— Maintain organized records within the dealership DMS
REQUIREMENTS
— Service writing experience preferred — willing to train the right candidate
— Knowledge of powersports (ATVs, UTVs, motorcycles) and/or ag equipment (tractors, implements)
— Proficiency with dealership management systems (DMS)
— Strong communication skills — able to explain repairs to non-technical customers
— Able to manage multiple open ROs in a fast-paced environment
— Valid driver’s license with a clean record
— Organized, dependable, and customer-focused
COMPENSATION & BENEFITS
— Competitive base pay plus commission
— Health, dental, and vision insurance
— Paid time off
— Employee discounts on units, parts & accessories
— OEM training and professional development
— Monday–Friday — no weekends
SCHEDULE
Full-time · Monday through Friday · Regular dealership hours.
PARCS Superstores is an equal opportunity employer.
Pay: $35,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $35,000 - $52,000