What are the responsibilities and job description for the Conference Services Manager position at Paramount Hospitality Management™?
Are you passionate about creating unforgettable guest experiences and bringing events to life? Join our dynamic team at the Wyndham I-Drive Avanti Resort, a premier destination on Orlando’s iconic International Drive featuring 652 guest rooms and over 20,000 square feet of flexible meeting space.
As a Conference Services Manager, you will be the driving force behind the successful execution of group events once business is transitioned from Sales. You will lead the planning, coordination, and on-site execution—ensuring every detail is flawlessly delivered while creating memorable, “wow-worthy” experiences for our guests.
Responsibilities:
As a Conference Services Manager, you will be the driving force behind the successful execution of group events once business is transitioned from Sales. You will lead the planning, coordination, and on-site execution—ensuring every detail is flawlessly delivered while creating memorable, “wow-worthy” experiences for our guests.
Responsibilities:
- Own and manage group business from post-sale turnover through event completion and billing
- Build strong client relationships, ensuring a seamless and personalized planning experience
- Plan, upsell, and detail all event elements including meeting space, timelines, menus, AV, and décor
- Lead planning meetings and site inspections with confidence and professionalism
- Create and distribute accurate BEOs and event resumes, ensuring alignment across all departments
- Serve as the primary liaison between clients, sales, and hotel teams
- Collaborate with Operations, F&B, and other departments to deliver flawless execution
- Monitor event budgets to maximize revenue while maintaining cost control
- Be present and visible during events, proactively resolving challenges and supporting the team
- Continuously elevate service standards using client feedback and insights
- 3–5 years of experience managing large group/conference events in a hotel setting (5,000 sq. ft. meeting space preferred)
- Passion for hospitality, guest experience, and exceeding expectations
- Strong organizational, multitasking, and communication skills
- Experience with Delphi and Microsoft Office (Word & Excel)
- Solid understanding of hotel operations (Front Office, Housekeeping, F&B, AV, Engineering, Accounting)
- Ability to think quickly, adapt, and problem-solve in real time
- Professional presence with a collaborative, team-first mindset
- Experience working with both third-party planners and direct clients
- Flexible schedule with availability to work weekends as needed
- Valid driver’s license
- Ability to perform light physical work (lifting up to 20 lbs occasionally)
Salary : $55,000 - $60,000