What are the responsibilities and job description for the Group Health Coordinator CA07172026 position at Paramount Exclusive Insurance Services Inc.?
Job Description
Job Title: Group Health Coordinator Department: Employee Benefits / Group Health Position Summary The Group Health Coordinator supports the full lifecycle of employee benefits administration, including quoting, binding, onboarding, and ongoing client servicing. This role is critical in ensuring a smooth and efficient experience for clients by coordinating with carriers, General Agencies (GAs), and employer groups, while maintaining high levels of accuracy, communication, and customer service. Key Responsibilities Quoting Process * Gather and organize census data from clients to prepare accurate quote requests. * Run and generate quotes through carrier portals and General Agencies (GAs) * Communicate with clients to obtain missing information and clarify details needed for quoting. * Schedule meetings and calls between clients and internal stakeholders * Prepare presentations, proposals, and supporting documentation for the sales process. * Provide administrative and data support to help close new business. Binding Process * Coordinate open enrollment meetings between clients, carriers, GAs, and internal teams. * Prepare and organize all required enrollment materials and plan documents. * Utilize platforms such as EASE/Navigators to input and manage employee enrollment data. * Collaborate with clients to collect final enrollment data, applications, waivers, and required forms. * Review documentation for completeness and accuracy prior to submission. * Act as a liaison between the client and the carrier to resolve outstanding items and facilitate approval Onboarding Process * Coordinate with carriers to ensure the timely distribution of employee ID cards. * Train clients on benefits administration platforms (e.g., EASE/Navigators) * Educate clients on carrier portals and ongoing account management tools. * Guide clients on employee lifecycle changes (additions, terminations, modifications) * Provide instruction on key carrier contacts and escalation procedures. * Assist clients with payroll deductions and coordinate with payroll providers as needed. Ongoing Client Servicing * Manage day-to-day service requests and provide timely resolutions. * Assist clients with employee eligibility, enrollment changes, and compliance with waiting periods. * Support employees and employers with benefit-related inquiries, including billing and coverage issues. * Conduct client and employee calls, including three-way calls with carriers/providers when necessary. * Resolve carrier-related issues, including processing delays, errors, and exceptions. * Assist clients with COBRA administration and related processes. * Coordinate replacement ID cards and documentation requests. * Monitor and communicate notices related to cancellations, late payments, and coverage issues. Qualifications * 1–3 years of experience in employee benefits, insurance, or administrative support (preferred) * Knowledge of group health insurance processes and terminology (preferred) * Experience with benefits administration systems such as EASE or similar platforms (preferred) * Strong organizational skills with close attention to detail * Excellent verbal and written communication skills * Ability to manage multiple tasks and deadlines in a fast-paced environment * Customer service-oriented with strong problem-solving abilities. * Proficient in Microsoft Office (Excel, Word, Outlook) Licenses & Certifications * Life & Health Insurance License (preferred or willingness to obtain)
Job Title: Group Health Coordinator Department: Employee Benefits / Group Health Position Summary The Group Health Coordinator supports the full lifecycle of employee benefits administration, including quoting, binding, onboarding, and ongoing client servicing. This role is critical in ensuring a smooth and efficient experience for clients by coordinating with carriers, General Agencies (GAs), and employer groups, while maintaining high levels of accuracy, communication, and customer service. Key Responsibilities Quoting Process * Gather and organize census data from clients to prepare accurate quote requests. * Run and generate quotes through carrier portals and General Agencies (GAs) * Communicate with clients to obtain missing information and clarify details needed for quoting. * Schedule meetings and calls between clients and internal stakeholders * Prepare presentations, proposals, and supporting documentation for the sales process. * Provide administrative and data support to help close new business. Binding Process * Coordinate open enrollment meetings between clients, carriers, GAs, and internal teams. * Prepare and organize all required enrollment materials and plan documents. * Utilize platforms such as EASE/Navigators to input and manage employee enrollment data. * Collaborate with clients to collect final enrollment data, applications, waivers, and required forms. * Review documentation for completeness and accuracy prior to submission. * Act as a liaison between the client and the carrier to resolve outstanding items and facilitate approval Onboarding Process * Coordinate with carriers to ensure the timely distribution of employee ID cards. * Train clients on benefits administration platforms (e.g., EASE/Navigators) * Educate clients on carrier portals and ongoing account management tools. * Guide clients on employee lifecycle changes (additions, terminations, modifications) * Provide instruction on key carrier contacts and escalation procedures. * Assist clients with payroll deductions and coordinate with payroll providers as needed. Ongoing Client Servicing * Manage day-to-day service requests and provide timely resolutions. * Assist clients with employee eligibility, enrollment changes, and compliance with waiting periods. * Support employees and employers with benefit-related inquiries, including billing and coverage issues. * Conduct client and employee calls, including three-way calls with carriers/providers when necessary. * Resolve carrier-related issues, including processing delays, errors, and exceptions. * Assist clients with COBRA administration and related processes. * Coordinate replacement ID cards and documentation requests. * Monitor and communicate notices related to cancellations, late payments, and coverage issues. Qualifications * 1–3 years of experience in employee benefits, insurance, or administrative support (preferred) * Knowledge of group health insurance processes and terminology (preferred) * Experience with benefits administration systems such as EASE or similar platforms (preferred) * Strong organizational skills with close attention to detail * Excellent verbal and written communication skills * Ability to manage multiple tasks and deadlines in a fast-paced environment * Customer service-oriented with strong problem-solving abilities. * Proficient in Microsoft Office (Excel, Word, Outlook) Licenses & Certifications * Life & Health Insurance License (preferred or willingness to obtain)