What are the responsibilities and job description for the Customer Service Representative/Call Center position at Paramount Capital Group LLC?
Founded in 1997, Paramount Capital Group is an established end-to-end consumer loan servicing company with private labelling capabilities and a best-in-class technology stack. With a mature compliance management system, Paramount is fully licensed for all facets of consumer loan and installment contract servicing across the U.S.
Job Summary
Paramount Capital Group is seeking a full time Customer Service Representative to work in our King of Prussia based call center.
Responsibilities and Duties
Responsibilities:
To make and receive phone calls from customers who need assistance with payments and/or have questions regarding their monthly installment contracts. Also to communicate with customers through email, SMS messages and online chat. Lastly to provide detailed information about specific individual accounts and welcome new customers. Must be articulate, detail oriented and be comfortable speaking with customers about the terms of their loan over the phone. Light collections and some administrative tasks are also associated with this position.
Qualifications and Skills
Qualifications:
2 years in a medium to large call center as a Customer Service representative preferred
Must display excellent verbal communication skills, phone etiquette, multitasking, manage high call volume
Must be organized and have strong time management skills
Must be able to work flexible hours.
Office hours are
Monday-Thursday 9:00AM-10:00PM
Friday 9:00AM-5:30PM
Extra incentives if you have the additional qualifications
- Bi-lingual in Spanish
Benefits
Health and PTO benefits available after 60 Days of employment
Job Type: Full-time
Pay: $38,000.00 - $45,000.00 per year
Job Type: Full-time
Pay: $38,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
Work Location: In person
Salary : $38,000 - $45,000