What are the responsibilities and job description for the Customer Service Representative position at Paramount Beauty Supply Distributors?
Primarily responsible for providing effective customer service for all internal and external company customers by utilizing excellent, in-depth knowledge of products and programs as well as members with the Customer Service Department.
Position Responsibilities:
- Provide timely and accurate information to incoming customer order status and product knowledge requests.
- Process customer orders/changes according to established department policies and procedures
- Process customer returns according to established department policies and procedures
- Provide timely feedback to the company regarding service failures or customer concerns
- Partner with sales rep to meet and exceed customer’s service expectations
- Perform other related duties as assigned
Essential Skills and Experience:
- Time Management - the ability to organize and manage multiple priorities.
- Strong customer orientation
- Excellent interpersonal and communication skills on and off the phone
- Strong team player
- Commitment to company values
- Computer proficiency
- Very personable, friendly and enthusiastic
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Hauppauge, NY 11788 (Required)
Ability to Relocate:
- Hauppauge, NY 11788: Relocate before starting work (Preferred)
Work Location: In person
Salary : $40,000