National Service Officer

Working at PVA provides the opportunity to join a diverse and passionate team of individuals committed to improving the lives of veterans, specifically the lives of veterans with spinal cord injuries and disease, and their caregivers.

At PVA, our employees know they are making a difference every day. Our unique backgrounds and cultures blend together to help us fulfill PVA’s mission. So, whether you’re at our National Office in Washington, D.C., or one of our several service offices across the country, you have the benefit of knowing that everything you do is part of PVA’s effort to help our veterans. Join us and make a difference!

Job Title: National Service Officer
Reports To: Region Director

Position Overview: PVA’s Service Officers complete a comprehensive training program which enables them to become familiar with the full range of laws and regulations dealing with all veterans benefits and learns duties and responsibilities necessary to provide expert services offered by PVA through the Veterans Benefits Department and to represent veterans and their dependents with claims before the Department of Veterans Affairs.

Must be an honorably discharged veteran and be able to provide copy DD214.

Position responsibilities and duties:

• Participates in, and must successfully complete, all aspects of a specially designed training program. The training will be conducted in a Service Office as assigned. The candidate must progress in a timely manner through the program, with minimum scores of seventy (70) percent or greater, with two or fewer test failures.
• Develop a thorough knowledge of the Department of Veterans Affairs laws, regulations, and procedures that pertain to benefits, including, but not limited to: compensation, pension, education, accrued benefits, burial at death, loan guaranty, insurance, and medical coverage.
• Accepts and develops selected benefits claims for submission to the Department of Veterans Affairs that are compatible with the candidate's level of training and competence.
• Participates in all aspects of office management and operations, while maintaining a high level of professionalism to include, but not limited to, adhering to the policy of wearing business attire.
• Actively participates in PVA chapter, community, and other PVA organizational activities. 
• Develops a demonstrated proficiency in the use of personal computers and software programs utilized by PVA.
• Learns how to develop and maintain an active and effective outreach program.
• Travels as required by the Veterans Benefits Department and attends scheduled training seminars.

Qualifications:

• High school diploma or GED required.
• Honorably discharged veteran.
• Above average oral/written communication skills and strong interpersonal relation skills.
• Ability obtain VA Accreditation for Representatives after hire.
• Proficient in MS Office Suite preferred.
• Must maintain the confidentiality of all personnel and client files and information.
• 5% travel may be required.

Top Perks and Benefits:

• Hybrid work schedule: Working 3 days in the office and 2 days remotely. 
• Employer-Paid Benefits – Employer-paid benefits like Medical Insurance, Basic Life Insurance, and Long-term Disability.
• Competitive Benefit Package – Affordable Medical, Vision, and Dental options for team members and their families. Voluntary options such as Accident, Critical Illness, Short-Term Disability, and more.
• 401k Match–401k retirement savings plan with a guaranteed employer contribution and matching option
• Tuition Reimbursement – We empower our team to be the very best they can be by offering a competitive reimbursement plan for education related to your role.
• Work-Life Balance – We honor 14 paid holidays, vacation leave starting at 15 days per year, and sick leave with no limit on the amount to be accrued.
• Additional Perks –Health Savings Account with an employer contribution, Parking & Transit Spending Accounts, Flexible Spending Accounts, TicketsAtWork Membership, and more!