PBX GSR - PT

Summary of Job Duties:

Operates a PBX computerized call processing system receiving a high volume of incoming calls, placing outgoing local and long distances calls, announcing overhead requests, paging personal as well as use radio communication dispatch system for contacting security and engineering Team Members.

Specific and Essential Responsibilities and Duties:

• Answers multi-line PBX Console, 
• Directs incoming & outgoing calls, pages, makes public announcements 
• Operate computerized call processing system. 
• Direct incoming and outgoing calls to the appropriate destination. 
• Immediately report system malfunctions following established protocols.
• Respond to customer requests with a high level of professionalism on the telephone or via two-way radio
• Maintain composure and demonstrate a compassionate and pleasant manner at all times
• Operate emergency alarm systems following notification protocols for disasters and alarms. 
• Operate overhead paging system professionally
• Communicate in a professional and easily understood manner.
• Process requests for Interpretation and Translation Services, TTY services, and dispatch Interpreters to service locations
• Keyboard proficiency - minimum 40 WPM

General Job Responsibilities and Duties:

To perform the job successfully, an individual should demonstrate the following WOW! Factor Competencies:

• Relating to Customers – Quickly build rapport and establishes relationships with friends. Relates well to different type of friends, listens and gets along well with them.
• Quality Conscious - Provide a high level of service, maintain high standards and work hard to get it right the first time.
• Drive/Aspiration – Gets things done, willingly takes on the more demanding tasks, stays motivated.
• Stress Tolerant – Remains calm under pressure.  Reacts well to change and stays positive despite setbacks.  Keeps work and personal difficulties in perspective.
• Flexible – Not resistant or afraid of change.        Responsive and adaptable to situations and/or circumstances that would be different from the day to day routine.
• Innovating – Takes responsibility for own actions and uses good judgment before acting or making decisions.
• Quick Learning – Gets things done, willingly takes on the more demanding tasks.  Easily identifies potential difficulties and their causes.
• Communicating – Speaks confidently and fluently.        Talks at the correct pace and level. Is understandable.  Holds others’ attention when speaking.  Elicits necessary information to fully understand the needs, problems, and motives of customers.
• Family Working – Fits in with the work group or team.        Develops supportive relationships with co-workers.  Is considerate toward others and promotes a sense of Family spirit.
• Cost Conscious – Understands how Casinos make money and appreciates the impact of own work on profits.

Education and/or Experience:

• High school diploma or GED.
• Prefer hotel or customer service experience.

Machinery or Work Equipment Used:

• PBX system, personal computer, radio console and remote, printers, fax machine, headset.

Paragon Tropicana is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Paragon Tropicana to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin, ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities.