Patient Services Representative

Position Summary
Paragon Skin & Surgery is seeking a friendly, compassionate, and detail-oriented Patient Services Representative to join our team. As the first and last point of contact for our patients, this role plays a vital part in creating an exceptional patient experience. The ideal candidate is organized, dependable, professional, and thrives in a fast-paced medical environment while maintaining a positive attitude and providing outstanding customer service.

Essential ResponsibilitiesPatient Experience
Welcome patients with a warm, friendly, and professional demeanor.

• Check patients in and out efficiently while ensuring a positive patient experience.
• Maintain patient confidentiality and comply with all HIPAA regulations.
• Answer questions and direct patients appropriately.
• Demonstrate empathy, patience, and professionalism in every patient interaction.

Scheduling & Communication
Schedule, reschedule, and confirm patient appointments.

• Make appointment reminder calls and communicate schedule changes as needed.
• Answer incoming phone calls promptly and professionally.
• Accurately relay messages to providers and clinical staff.
• Assist with patient recalls and follow-up scheduling.

Registration & Documentation

• Accurately enter and update patient demographics.
• Verify insurance eligibility and benefits prior to appointments.
• Collect insurance cards, identification, referrals, and required documentation.
• Scan and upload patient paperwork into the electronic medical record (EMR).
• Ensure all patient information is complete and accurate before appointments.
• Collect copays, deductibles, and outstanding balances according to office policy.

Administrative Duties

• Maintain accurate electronic medical records.
• Assist with daily front office workflow and administrative tasks.
• Keep the reception area clean, organized, and welcoming.
• Communicate effectively with providers and fellow team members.
• Perform additional duties as assigned to support the practice.

Qualifications

• High school diploma or GED required.
• Previous medical office or healthcare experience preferred.
• Dermatology experience is a plus but not required.
• Knowledge of insurance verification and medical scheduling preferred.
• Experience with electronic medical records (EMR) preferred.
• Strong computer and telephone skills.

Required Skills & Attributes
We're looking for someone who is:

• Exceptionally organized
• Detail-oriented with a high level of accuracy
• Friendly and genuinely enjoys helping others
• Patient and compassionate
• Dependable and punctual
• Professional in appearance and communication
• Able to multitask in a fast-paced environment
• A positive team player with a can-do attitude
• Excellent at verbal and written communication
• Comfortable handling confidential information
• Able to remain calm under pressure
• Willing to learn and adapt to changing priorities

What Success Looks Like
Successful Patient Services Representatives consistently:

• Create a welcoming first impression for every patient.
• Maintain accurate patient records and insurance information.
• Keep providers' schedules running efficiently.
• Communicate clearly and professionally with patients and coworkers.
• Anticipate patient needs and resolve concerns with empathy.
• Demonstrate reliability, accountability, and a commitment to excellence.
• Contribute to a positive, collaborative workplace culture.

Core Values
At Paragon Skin & Surgery, we believe every patient deserves to feel valued, respected, and cared for from the moment they walk through our doors. We are committed to delivering exceptional care through kindness, integrity, teamwork, professionalism, and attention to detail. Every interaction matters, and every team member plays a role in creating an outstanding patient experience.

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• Opportunities for professional growth and development
• Supportive, team-oriented work environment

Please Note: At this time, health insurance benefits are not offered for this position. Candidates should consider this when applying.

Monday - Thursday: 7:40am - 5:00pm
Friday: 7:40am - 1:00pm

Pay: $23.04 - $27.74 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person

Salary : $23 - $28