What are the responsibilities and job description for the Hotel Regional Director of Operations - Paragon Hotel Company position at Paragon Hotel Company?
Regional Director Of Operations Job Description
Principle Responsibilities & Position Purpose:
To provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day-to-day operation of the Front Office, Housekeeping, and Maintenance to include and not limited to personnel, budget performance, and financial controls in accordance with the company and brand standards. Understands and implements the mission statement, values, and culture at all time
Pre-Requisites (Requirements):
Knowledgeable in:
Maintain organization of supplies and order as necessary
Analyze work for accuracy of self and others
Computer literate to thoroughly operate property management system
Abilities:
Multitask, detail oriented, remain service centric
Effectively communicate with guests, department heads, associates, and corporate office support staff.
Market and promote the property to increase exposure and sales.
Solve guest issues with professionalism maintaining hospitable attitude. Essential Functions:
Paid Time Off
Choose 6 Holidays Per Year
Team Member Room Discounts
Referral Program
Enrollment in Health Insurance
Enrollment in 401K with Employer match
Paid Volunteer Opportunities
Bonus Plans
Volunteer Benefits
Accident Insurance
Disability Insurance
Life Insurance
Cancer Insurance
Dental Insurance
Vision Insurance
Principle Responsibilities & Position Purpose:
To provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day-to-day operation of the Front Office, Housekeeping, and Maintenance to include and not limited to personnel, budget performance, and financial controls in accordance with the company and brand standards. Understands and implements the mission statement, values, and culture at all time
Pre-Requisites (Requirements):
- 2 years of experience in supervising (at least) eight associates at a branded, quality hotel preferred
- Bachelor’s Degree preferred
- At least three years experience in the hotel industry is preferred
- Experience in accounting, is preferred
- Must display professionalism and have characteristics of honesty and trustworthiness
- Must have excellent attendance and punctuality
- Knowledge in Housekeeping, Maintenance, and a Food & Beverage operation is preferred
- Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
- Must be able to stand for eight hours, bend, stretch, and reach
- Long hours sometimes required.
- Be available 24/7, weekends, and holidays.
- Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
- Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
Knowledgeable in:
- Supervisory Skills: interview, hire, train, appraise, document, motivate
- Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
- Accounting practices
- Safety and security measures
- Area shopping, dining, entertainment and travel directions.
- All functions, procedures and policies of departments supervised
- Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new
- Manager on Duty functions
- Train and develop associates through meetings, logs, etc
Maintain organization of supplies and order as necessary
Analyze work for accuracy of self and others
Computer literate to thoroughly operate property management system
Abilities:
Multitask, detail oriented, remain service centric
Effectively communicate with guests, department heads, associates, and corporate office support staff.
Market and promote the property to increase exposure and sales.
Solve guest issues with professionalism maintaining hospitable attitude. Essential Functions:
- Maintain a professional cohesive team by hiring, training, coaching, counseling and developing the most qualified individuals.
- Promote positive morale and friendly attitudes.
- Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
- Work within budgeted guidelines for maximum revenues and within labor models.
- Maintain safety and security practices, have thorough knowledge of emergency procedures.
- Ensure guests are provided with the highest quality product and service.
- Communicate and document using internal means: logs, email, etc.
- Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company, including, but not limited to, those contained in the Associate Handbook.
- Maintain certification from a brand approved responsible vendor training program.
- Is responsible for implementing the company’s Standard Operating Procedures at the hotel
- Keeps General Manager promptly and fully informed of all problems or unusual matters of significance
- Other duties as assigned, that the associate is capable of performing.
Paid Time Off
Choose 6 Holidays Per Year
Team Member Room Discounts
Referral Program
Enrollment in Health Insurance
Enrollment in 401K with Employer match
Paid Volunteer Opportunities
Bonus Plans
Volunteer Benefits
Accident Insurance
Disability Insurance
Life Insurance
Cancer Insurance
Dental Insurance
Vision Insurance