What are the responsibilities and job description for the Account Manager position at Paragon Furniture?
The Account Manager will serve as the primary point of contact for assigned accounts, ensuring customer satisfaction, identifying growth opportunities, and driving revenue through strategic account development.
- Serve as the main point of contact for assigned Paragon customers
- Build and maintain long-term, trusting relationships with customers
- Connect with existing and prospective customers to set up meetings (both at customer site/offsite and factory/showroom tours)
- Produce and send quotes, enter sample product requests, coordinate samples of fabric/paint/acrylic and literature as needed
- Provide oversight and open customer communication from quote to shipment
- Understand customer needs and objectives to deliver tailored solutions
- Identify opportunities for upselling and cross-selling products or services
- Develop and execute strategic account plans to achieve revenue targets
- Coordinate with internal teams (customer service, marketing, operations, engineering, support) to ensure timely delivery of product
- Actively engage in sales meetings and marketing initiatives
- Monitor account performance and provide regular reports to customers and leadership
- Resolve customer concerns or issues promptly and professionally
- Stay informed about industry trends and competitor activity
- Develop and maintain standard KPIs that coordinate with the sales forecast
- Ability to travel as required.
- Must be able to work on-site at our Arlington, TX headquarters.
- Valid driver’s license and ability to travel by air as needed.