What are the responsibilities and job description for the Sales & Customer Account Manager position at Paragon Decors?
About the Role
Paragon is seeking a motivated, organized, and customer-focused Sales & Customer Account Manager to manage and grow a defined portfolio of customer accounts. This position is responsible for building strong customer relationships, driving sales growth, and providing exceptional account support. The role works closely with retail, interior design, ecommerce, group store, and other key accounts to ensure an outstanding customer experience while supporting new and existing business opportunities.
Travel: Approximately 30–40 nights per year for customer visits, trade shows, and industry events.
Key Responsibilities
- Manage and grow a portfolio of assigned customer accounts while building long-term relationships.
- Serve as the primary point of contact for assigned customers through phone, email, virtual meetings, trade shows, and showroom visits.
- Partner with customers and independent sales representatives to generate orders, reorders, and new business opportunities.
- Provide accurate product information, pricing, specifications, and recommendations to customers.
- Process quotes and orders while coordinating with internal departments to ensure timely and accurate fulfillment.
- Proactively follow up on customer inquiries, orders, and open issues to provide prompt resolution.
- Travel to customer locations, industry trade shows, and company showrooms to strengthen customer relationships and support sales initiatives.
- Follow up with trade show leads and assist customers in developing product selections and placing orders.
- Maintain detailed customer records and account activity within company systems.
- Collaborate with internal departments including Customer Service, Design, Production, Marketing, and Shipping to ensure exceptional customer satisfaction.
- Perform additional duties as assigned in support of departmental and company objectives.
The responsibilities of this position, along with all positions within the department, are subject to change as business needs evolve to ensure efficient operations.
Benefits
- Company-paid health insurance (75% employer-paid)
- Paid time off
- Paid holidays
Qualifications
- High school diploma or GED required; associate's or bachelor's degree preferred.
- Previous experience in sales, account management, customer service, or marketing preferred.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities with the ability to manage multiple priorities.
- Proven ability to build and maintain strong customer relationships.
- Comfortable with overnight travel and occasional air travel.
- Strong computer proficiency, including experience with business systems and Microsoft Office applications.
- Self-motivated with strong problem-solving skills and attention to detail.
- Ability to work independently while collaborating effectively within a team environment.
About Paragon
Founded in 1975, Paragon is a family-owned company headquartered in Albertville, Alabama. Our family of brands—Paragon, Propac, and The Studio offers an extensive collection of wall décor and lamps designed to complement a wide variety of styles and spaces. Each season, we introduce fresh, trend-driven collections that combine creative design, exceptional craftsmanship, and lasting quality. For more than 50 years, we've built our reputation on dependable service, quality products, and strong partnerships with retailers and interior designers throughout the United States and around the world. As a proud domestic manufacturer, 98% of our products are assembled in Albertville, Alabama. We are committed to delivering fashion-forward, high-quality wall décor at an exceptional value while maintaining the craftsmanship, reliability, and customer service that have defined Paragon since the beginning.
Join our team and become part of a company where relationships matter, innovation is encouraged, and quality remains at the heart of everything we do.
Pay: $35,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
Salary : $35,000 - $50,000