Student Services Specialist Sr (Graduation Specialist)

$20.61 - $26.80 /per hour

111

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services



• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

The Student Services Specialist Senior (Graduation Specialist) evaluates transcripts, interprets academic policies, and applies coursework towards degree, certificate, and general education requirements. This role serves a key resource to students, advisors, faculty, and staff regarding graduation requirements. This position requires a high level of attention to detail, analytical skill, and independent judgement to maintain the integrity of student academic records. The Student Services Specialist (Graduation Specialist) ensures compliance with FERPA, accreditation standards and equitable application of academic policies within Admissions and Records. In addition, the Student Services Specialist Senior will assist with other enrollment related areas (as assigned by supervisor) during periods where graduation processing is not as demanding. To best serve the students, division, and college, this position requires a physical presence on campus.

Note: A second interview is conducted during the hiring process.

60% Conduct detailed degree audits to determine graduation eligibility, review completion of general education, program plans, and institutional requirements based on catalog requirements and administrative regulations, identify discrepancies impacting degree completion post and award certificates and degrees ensuring accuracy of degree data and conferral dates, adhere to graduation processing timelines to ensure compliance with deadlines, perform quality control reviews to ensure accuracy and consistency of degree awards, identify process and system issues and recommend workflow improvements, maintain and update graduation procedures, utilize student information system and other reports related to graduation eligibility, degree completion, and transfer credit.

20% Evaluate transcripts for transfer credit, apply transfer credit to student record, determine applicability of transfer coursework toward degree, recommend and process course substitutions, waivers, or exceptions in coordination with Admissions.

15% Respond to inquiries, collaborate with advisors, admissions, faculty, staff, and departments to resolve graduation related issues, communicate academic policies, maintain accurate records, ensure data integrity, provide back up support to Student Services Specialists, assist with frontline admissions, records, and registration duties.

5% Other duties or special projects as assigned.

1. Bachelor’s degree or higher in any field from an accredited institution.

2. Three (3) or more years of experience, or part time equivalency, working in admissions and records, cashiers, financial aid, academic advising, and/or Welcome Center in a college/university setting.

3. Two (2) or more years of experience in the front facing customer service area.

4. Three (3) or more years of experience with student information systems (e.g., PeopleSoft, Banner, or any database used to support students).

5. Experience assisting with student service programs that improve, expand, and support student enrollment.

6. Two (2) or more years of experience working with Microsoft, Google docs, or other technology.

7. One year of full-time relevant MCCCD experience during the previous two years.

May require possession of a valid State of Arizona Class D Driver's License or other state license; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/apply

• Travel to campus during interview/selection process will be at candidate’s own expense
• MCCCD does not sponsor individuals for any type of work visas
• Will be required to travel or be assigned to all MCCCD locations
• May require numerous evenings or weekends
• May require prolonged periods of standing, sitting and viewing a computer screen
• May be required to lift or carry up to #50 lbs.

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information. All experience must include the month and year. Documents with the year only will be categorized as incomplete.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD’s policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Open until filled

First Review on June 2, 2026 (Applications received by June 1, 2026 at 11:59pm)

Applications received after the review date may not be screened

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.