Sales & Customer Experience Coordinator

Position Overview

Paradise Homes is looking for an exceptionally organized, proactive, and customer-focused Sales & Customer Experience Coordinator to join our team.

This is not a traditional sales position. This person will help manage the process behind the sale — supporting our sales team, customers, lenders, and management from the initial inquiry through closing and beyond.

The right person will be someone who loves keeping things organized, notices what needs to be done before being asked, follows through consistently, and is comfortable juggling multiple customers and deadlines at once.

A major goal of this position is to keep the sales and customer process running smoothly so our sales team can spend more time doing what they do best: helping customers find and design their new homes.

What You'll Do

Support New & Prospective Customers

• Respond to and help manage incoming calls, website leads, emails, and walk-in customers
• Gather basic information from prospective customers, including land status, financing, budget, timeframe, and home preferences
• Schedule appointments and help manage the sales calendar
• Send customers floor plans, pricing information, financing resources, and other materials before appointments
• Help ensure leads receive timely and consistent follow-up

Keep the Sales Process Organized

• Maintain customer files, checklists, CRM records, and sales documentation
• Prepare and organize contracts, deposits, selections, home orders, change orders, and other paperwork
• Track outstanding documents, signatures, deadlines, and next steps
• Make sure customer information is complete and communicated to the appropriate team members
• Help create consistent processes so nothing falls through the cracks

Coordinate Financing & Closing

• Communicate with lenders and customers regarding routine documentation and financing milestones
• Assist with draw requests and track outstanding lender requirements
• Help coordinate appraisals, closing requirements, and final documentation
• Follow up on outstanding items and keep management informed of anything that could delay a project

Support Customers After the Sale

• Serve as a primary point of contact for routine process questions and updates after contract
• Coordinate with the sales and construction teams to provide customers with accurate information
• Help customers understand what happens next throughout the process
• Escalate questions or concerns to the appropriate team member rather than guessing or providing information outside the scope of the position
• Help transition completed customers to our Service Manager for warranty and service needs

Help Keep the Office Running Smoothly

• Assist the Sales Manager with administrative tasks, document organization, and reporting
• Provide support with marketing initiatives, events, and customer communications as needed
• Help identify opportunities to improve processes and make the customer experience more efficient

Minimum Requirements

• High school diploma or equivalent
• 2 years of experience in administration, customer service, sales support, banking, real estate, construction, or a similar professional environment
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• Strong computer skills and ability to learn new software and systems
• Ability to manage multiple customers, deadlines, and priorities simultaneously
• Strong attention to detail and consistent follow-through
• Ability to work independently while also collaborating with a team
• Valid driver's license and reliable transportation
• Weekend availability is required

Preferred, But Not Required

Experience in residential construction, real estate, mortgage lending, banking, title/closing, project coordination, or sales administration is a plus, but we're willing to train the right person.

Who We're Looking For

You may be a great fit if you:

• Are the person who naturally keeps everyone organized
• Notice missing details and follow up without needing to be reminded
• Enjoy creating systems, lists, and processes
• Are comfortable communicating with customers, lenders, vendors, and contractors
• Can be warm and helpful with customers while still keeping conversations and tasks moving
• Don't get overwhelmed when several things need attention at once
• Know when to find the right answer instead of guessing
• Take ownership of tasks and follow them through to completion
• Are comfortable holding others accountable for information or documents you need to keep a project moving

Schedule & Benefits

This is a full-time, in-person position based at Paradise Homes in Morgantown.

• Five-day workweek
• Weekend availability is required, with weekday time off based on the final schedule
• Benefits available
• Reports directly to the Sales Manager

About Paradise Homes

Paradise Homes helps customers throughout North Central West Virginia build and purchase modular and manufactured homes. Our team works closely with customers from their initial home search through financing, construction, closing, and service.

We're a small, hands-on company, which means every team member plays an important role. We're looking for someone who takes pride in being dependable, organized, and helping both customers and coworkers have a better experience.

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person

Salary : $40,000