Resort Operations Manager / AGM

We are looking for leaders.

About us

Paradise Hills is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience.

Paradise Hills' team is comprised of professionals who are growth-minded and have a deep desire to serve others; including each other. With the right tools, training, support yet autonomy, each team member is encouraged to perform at the highest level and grow professionally and personally in their position.

The Paradise Hills team has high expectations of themselves and each other as we provide the finest service to our guests.

Resort Operations Manager

REPORTS TO: General Manager

POSITION SUMMARY:

The resort operations manager is responsible for all aspects of operations at the resort and provides support to the General Manager.

Directs and coordinates resort activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on the resort’s mission, guests, employees and owners’ satisfaction.

DUTIES AND RESPONSIBILITIES:

• Assist the General Manager in her day to day operations.
• Assigns duties and observes performance to ensure adherence to resort policies and established operating procedures.
• Provides training to staff and HOD's.
• Acts as the resort’s public relations director and promotes the property within the lodging industry, local community and trade associations.
• Monitor the Guest feedback on Trip advisor, OTA's etc. and travel review surveys.
• Receives and resolves or assists the General manager in resolving guest complaints and service recovery process.
• Selects or assist in the selection of resort staff and completes all new hire paper works.
• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flows sheet, guest documentation, AR Ageing reports, Direct billing etc.
• Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
• Adheres to all company procedures and regulations as well as standard operating procedures.
• Ensure full compliance to resort operating controls, SOP’s, policies, procedures and service standards.
• Ensures the objectives and goals of PCRS and property owners work together to achieve brand positioning and success.
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
• Assist GM in key property issues including capital projects, customer service and refurbishment.
• Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
• Performs daily, weekly and monthly property inspections.
• Ensures property, grounds, physical plant and work areas maintained to standard.
• Builds strong working relationships and communications with resort staff, HOD's and other subcontractors to ensure maximum operating effectiveness and fulfilment of special event need.
• Cover shifts is all departments as scheduled by the General Manager.
• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
• Audits on par stock on all areas to make sure that all required resort supplies are ordered and stocked in advance of need.
• Performs sudden audits on cabins and other operating areas.
• Provide effective leadership to resort team members.
• Ensure resort staff is provided with name tags, and upholds property grooming standards.
• Ensures effective, timely and accurate communications flow with regards to resort policies and procedures.
• Assist the GM in all aspects of business planning.
• Must be available 24/7 in case to respond to any guest or employee emergencies.
• Corporate client handling and take part in new client acquisition along with the GM whenever required.
• Respond to audits to ensure continual improvement is achieved.
• All Other duties as assigned by the General Manager.

PREREQUISITES:

Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. And provide coaching, advice and assistance as required.

Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

A university degree or diploma in hotel management or a related field with experience in opening, managing or re-positioning a hotel/resort with clear track record. Experience in financial accounting, personnel supervision and problem resolutions is an added advantage. Excellent computer system skills.

EXPERIENCE:

At least 5 to 10 years experience in the hospitality industry, with significant luxury and international experience, preferred.

And at least 3 to 4 years of experience as a Head of the development or Asst. General Manager or Executive assistant manager.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Professional development assistance
• Retirement plan

Application Question(s):

• Why are you interested in this position?
• Share a goal you have set for yourself.
• When leading, what is the most important consideration?
• What is your availability for an introductory zoom meeting?

Experience:

• Hospitality: 5 years (Required)
• Hospitality management: 5 years (Required)
• Sales: 3 years (Preferred)
• Human resources: 1 year (Preferred)

Ability to Commute:

• Blairsville, GA 30512 (Required)

Work Location: In person

Salary : $45,000 - $60,000