What are the responsibilities and job description for the Treatment Coordinator - Periodontics position at Paradigm Oral Surgery?
Treatment Coordinator – Periodontics
Location: Corey Then Dental Implants, Periodontics, Oral Surgery | Portland, ME
Hours: Full-time | Monday–Friday
Website: coreyandthen.com
Who We Are
Corey Then Periodontics & Dental Implants is an elite periodontal specialty practice committed to exceptional patient care and first-class service to our referring doctors. We focus on creating a warm, supportive, patient-centered environment while upholding the highest standards in periodontics.
We are growing and seeking a fun, hardworking, compassionate, team‑oriented Treatment Coordinator to support our periodontist and help us continue delivering an outstanding experience to our community. Previous dental experience is a plus, but we are happy to train the right person.
What You’ll Do
As a Treatment Coordinator, you will be a key connection point for patients from their first call through treatment completion. You will manage patient communication, coordinate the periodontist’s schedule, and ensure each patient receives a concierge-level experience.
Key responsibilities include:
- Greeting patients and providing exceptional service in-person, over the phone, and electronically
- Scheduling appointments and managing the periodontist’s daily schedule for maximum efficiency
- Updating and maintaining accurate patient insurance and demographic information
- Providing treatment cost estimates and collecting patient financial responsibility
- Partnering closely with the clinical team to ensure smooth patient flow
- Understanding periodontal treatment recommendations and developing treatment plans from the doctor’s diagnosis
- Clearly explaining treatment options, steps, and costs to patients
- Coordinating communication with referring offices
- Maintaining HIPAA compliance and patient confidentiality
- Performing other duties as assigned
What You Bring
- High school diploma or equivalent
- At least one year of customer service experience (medical or dental preferred)
- Understanding of dental terminology (or willingness to learn)
- Friendly, professional, welcoming demeanor
- Strong organizational skills and attention to detail
- Basic office and computer skills (typing, filing, digital communication)
- Excellent communication and problem‑solving skills
- Ability to collaborate and contribute positively to a team environment
What We Offer
We provide a comprehensive and competitive benefits package that supports your well‑being, financial security, and work–life balance, including:
- Competitive pay with bonus potential and annual merit reviews
- Medical, Dental, and Vision coverage (including Virtual Care)
- Health Savings Account (HSA) with HDHP health plans
- 401(k) plan with company match
- Basic and supplemental life insurance (including spouse/child options)
- Long-term and short-term disability plans
- Paid Vacation (starting at 2 weeks), Paid Sick Time, and 6 Paid Holidays
- 2 weeks of Paid Parental Leave
- Uniforms/scrubs provided
- Employee Assistance Program (EAP)
We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, or protected veteran status.