What are the responsibilities and job description for the Front Office Manager position at Paradigm Oral Surgery?
Front Office Manager - Southeast Oral and Facial Surgery
Knoxville, TN | Full-time | Website: southeastoralsurgery.com
This role is a unique opportunity for an experienced operations leader to serve as a true business partner and right hand to the surgeon. The Office Manager / Practice Manager will oversee day-to-day operations across administrative, front office, and clinical functions—helping build systems, lead the team, and establish a strong operational foundation from day one.
This is a hands-on leadership role ideal for someone who thrives on ownership, accountability, and collaboration while helping shape the culture and success of a growing practice.
What You’ll Do
Practice & Operations Leadership
- Serve as the primary operational leader for the practice, partnering closely with the surgeon on day-to-day management and long-term planning.
- Oversee all aspects of practice operations, including patient experience, team performance, workflows, and operational efficiency.
- Establish goals, track performance, and recommend improvements to support growth and sustainability.
- Lead implementation of policies, procedures, and operational best practices.
Team Leadership & HR Management
- Hire, onboard, train, schedule, and manage front office and clinical staff.
- Provide coaching, feedback, and performance management, including quarterly check ins, annual compensation reviews and disciplinary support as needed.
- Foster a positive, professional, and collaborative team culture focused on patient-centered care.
- Ensure appropriate staffing levels to support patient volume and clinical flow.
Office & Patient Experience Oversight
- Oversee office operations, patient flow, scheduling, and administrative processes.
- Ensure a consistent, high-quality patient experience from first contact through post-procedure follow-up.
- Maintain office systems, supplies, equipment, and vendor relationships.
- Step in to support front office functions as needed.
Clinical Operations Support
- Partner with the surgeon to ensure efficient daily clinical operations.
- Support quality assurance, clinical workflow coordination, and continuity of care.
- Maintain compliance with clinical protocols, safety standards, and regulatory requirements.
- Ensure effective communication between clinical and administrative teams.
Facilities, Compliance & Administration
- Oversee the physical environment of the practice, ensuring a safe, organized, and professional workspace.
- Maintain accurate operational documentation and reporting.
- Identify operational issues proactively and troubleshoot effectively.
- Perform additional duties as needed to support the success of the practice.
What You Bring
- 5 years of experience in healthcare, dental, or medical practice management
- Prior experience overseeing administrative and/or clinical teams
- Strong understanding of front office operations, patient flow, and staff leadership
- Excellent organizational, communication, and problem-solving skills
- Ability to lead with confidence, empathy, and accountability
- Comfortable working in a fast-paced, hands-on environment
- Bachelor’s degree preferred; equivalent experience considered
- Dental or oral surgery experience strongly preferred
What We Offer
- Competitive pay, Bonus potential, and annual merit reviews
- Medical, Dental, Vision, Life Insurance
- Health Savings Account (HSA) with HDHP health plans
- PTO, Sick Time, Paid Holidays, Paid Parental Leave
- Short-Term and Long-Term Disability
- 401(k) Plan with Company Match
- Employee Assistance Program (EAP)