Operations Manager - Production

Description

A technology, software, and manufacturing company in the Virginia Beach area is seeking an experienced and detail-oriented operational leader to oversee the production & fulfillment processes.

The Production Operations Manager is responsible for the leadership, performance, quality, staffing, workflow management, and continuous improvement of the team. This role ensures all production and fulfillment activities are completed accurately, efficiently, and on time while maintaining the highest standards of quality, customer satisfaction, and operational excellence.

About Us:

Paradigm, Inc. is a leading credentialing services provider with over 35 years of experience delivering printed and digital diplomas, certificates, and comprehensive learner records to higher education institutions.

Duties

• Lead, coach, and develop team members and supervisors to support high levels of performance and engagement.
• Establish clear goals, priorities, and accountability while fostering a positive, collaborative, and professional work environment.
• Support talent management activities, including recruiting, onboarding, training, performance management, employee development, and corrective action as needed.
• Demonstrate strong leadership through effective communication, accountability, professionalism, and active operational involvement.
• Oversee daily operational activities to ensure efficient execution of business processes and achievement of organizational objectives.
• Manage workload distribution, staffing levels, resource allocation, and operational priorities to meet business needs and customer expectations.
• Monitor operational demands and adjust plans, schedules, and resources to support changing business requirements.
• Collaborate with cross-functional teams, vendors, and leadership to address operational challenges and improve overall performance.
• Ensure work is completed accurately, efficiently, and in accordance with established quality standards, policies, and customer requirements.
• Identify operational risks, process inefficiencies, and performance issues, implementing corrective actions and sustainable solutions.
• Drive continuous improvement initiatives focused on operational efficiency, quality, productivity, and customer satisfaction.
• Develop, maintain, and enhance standard operating procedures, workflows, and training materials.
• Establish, monitor, and report key performance indicators (KPIs) and operational metrics to evaluate departmental performance and support decision-making.
• Apply process improvement methodologies and best practices to streamline operations and improve results.
• Participate in strategic planning, business initiatives, audits, and special projects as assigned.
• Ensure equipment, tools, and resources are utilized safely, effectively, and maintained appropriately.
• Oversee inventory, asset management, recordkeeping, and operational documentation as applicable.
• Maintain compliance with company policies, safety standards, and applicable regulations.
• Support organizational goals by contributing to cross-functional initiatives and performing other duties as assigned.

Requirements

• High School Diploma or G.E.D. required; bachelor’s degree preferred.
• Minimum of 5 years of leadership experience in manufacturing, print production, fulfillment, logistics, or operational environments.
• Demonstrated success leading teams, managing workflows, and achieving operational performance goals.
• Strong leadership, communication, organizational, and time-management skills.
• Strong computer proficiency including Microsoft Office applications.
• Mechanical aptitude with the ability to understand and troubleshoot production equipment and machinery.
• Experience with print manufacturing, fulfillment operations, quality assurance, mailing operations, or related production environments preferred.
• Experience utilizing continuous improvement or lean manufacturing principles preferred.
• Working knowledge of Shipwise, mailing software, Adobe Acrobat, CorelDraw, or similar software platforms preferred.
• Valid Driver's License and dependable transportation.
• Ability and willingness to work overtime, evenings, weekends, and holidays during seasonal production peaks.

Skills

• Strong leadership and employee development capabilities.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong organizational, planning, and prioritization abilities.
• Effective problem-solving and decision-making skills.
• Ability to manage multiple priorities while maintaining exceptional quality standards.
• Ability to analyze operational data and drive performance improvements.
• Strong mechanical aptitude and troubleshooting ability.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and commitment to operational excellence.

Physical Requirements

• Fast-paced production setting with tight deadlines.
• Ability to push, pull, lift, and carry materials weighing up to 50 pounds.
• Ability to bend, kneel, walk, stand, climb ladders, and access materials throughout production and warehouse environments.
• Ability to sit or stand for extended periods while maintaining focus and productivity.
• Good vision, hand-eye coordination, and fine motor skills required.

Compensation and Benefits

• Full-Time, Monday through Friday, 8:30 am to 5:00 pm with mandatory weekday or weekend overtime based on production needs.
• Competitive hourly wage with opportunities for advancement.
• Medical, dental and vision insurance based upon length of service qualifications.
• Retirement plan with company match based upon length of service qualifications.
• Paid sick- and annual-leave.
• Paid holidays based upon length of service qualifications.
• Professional Development opportunities available.

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Additional Information and Signature

For over 35 years, Paradigm, Inc. has proven to be a unique, successful, and dynamic company with a reputation of being the best in our industry. A positive attitude, proven work ethic and a desire to learn and surpass expectations are what you will find in our current employees. We seek hard workers with dependable transportation who possess the same ambition, attitude, integrities, desire and required skills to join our team.

Simply stated, we want you to be successful: we therefore make every effort to quantify a candidate’s suitability before an offer of employment is extended. Hence, interviewing at Paradigm is a multi-stage process. Included in our evaluations are at least two site visits, question and answer panels, skill, and personality assessments.