POSITION SUMMARY

The General Manager is responsible for planning, directing, and coordinating all retail store operations within an assigned airport location. This role provides strategic leadership focused on driving operational excellence, maximizing profitability, enhancing the guest experience, and developing high-performing teams.

The General Manager serves as a visible leader within the operation and is accountable for sales growth, financial performance, staffing, compliance, merchandising execution, operational standards, and overall location performance. This role fosters a culture of accountability, collaboration, engagement, and first-class customer service while maintaining strong relationships with airport authorities, business partners, vendors, and corporate stakeholders.

The General Manager leads by example, promotes continuous development, and is committed to building bench strength, improving operational efficiency, and driving results through innovation and strategic execution.

YOUR CAREER DESERVES... MORE OPPORTUNITIES

Paradies Lagardère is an award-winning and innovative Airport Concessionaire dedicated to delivering industry-leading retail and dining experiences in airports across North America. We are seeking passionate, driven leaders who thrive in fast-paced environments and are committed to operational excellence, team development, and exceptional guest service.

GREAT REASONS TO WORK WITH US

• Career advancement opportunities

• Fun and fast-paced work environment

• Medical benefits

• Company-paid time off

• 401(k) program

• Online learning system

• Associate recognition programs

• Merchandise and dining discounts

• Transportation and parking assistance

HOW YOU CAN MAKE A DIFFERENCE

Working for Paradies Lagardère provides the opportunity to make a meaningful impact on your team, guests, airport partners, and community.

PEOPLE

Build an engaged, high-performing workplace focused on accountability, development, and operational success.

• Lead and develop management teams by setting clear expectations related to financial performance, associate engagement, guest satisfaction, staffing, and operational execution.

• Inspire and mentor team members to reach their full potential while developing bench strength and succession plans across the operation.

• Promote a coaching culture by holding leaders accountable to company policies, operational standards, and performance expectations.

• Ensure recruiting, onboarding, training, and development processes create a positive and engaging associate experience.

• Support internal promotion opportunities whenever possible to strengthen leadership continuity and organizational growth.

• Conduct timely and fair performance evaluations while providing consistent coaching and feedback.

• Foster a collaborative, inclusive, and positive work environment through open communication and strong leadership presence.

• Lead associate engagement efforts and maintain ongoing communication with leadership teams to assess morale, identify concerns, and drive improvements.

OPERATIONAL EXCELLENCE

Drive consistent execution of operational standards while delivering exceptional guest experiences.

• Maintain a first-class retail environment focused on customer service, cleanliness, merchandising standards, safety, and operational excellence.

• Ensure positive guest service in all areas by resolving customer concerns promptly and professionally.

• Coordinate and oversee all retail operations to improve efficiency, maximize productivity, and support sales growth.

• Monitor operational performance and adjust business strategies as necessary to support operational and financial goals.

• Ensure compliance with company policies, airport regulations, security procedures, and record-keeping standards.

• Maintain strong relationships with airport leadership, vendors, business partners, and industry stakeholders.

• Ensure all opening, closing, inventory, cash handling, and operational procedures are completed accurately and consistently.

• Maintain visibility throughout the operation and serve as an accessible resource for managers, associates, guests, and airport partners.

PROFITABLE GROWTH

Drive sales performance, operational efficiency, and profitability.

• Participate in the development and execution of annual budgets, forecasts, and operational business plans.

• Analyze financial reports, labor performance, sales trends, and KPIs to identify opportunities and drive business results.

• Manage operational expenses and allocate resources effectively to maximize profitability.

• Develop and execute merchandising, promotional, and sales-driving initiatives to increase market share and enhance the guest experience.

• Ensure effective scheduling practices that support operational needs while achieving labor and payroll goals.

• Monitor inventory levels, merchandise ordering, and operational spending to ensure financial accountability.

• Hold leadership teams accountable for operational performance and achievement of financial goals.

INNOVATION

Identify opportunities for continuous improvement and operational advancement.

• Proactively identify operational challenges and implement effective solutions to improve performance and efficiency.

• Utilize data, reporting, and operational insights to support decision-making and business strategy.

• Demonstrate adaptability and resourcefulness in a fast-paced and ever-changing airport environment.

• Promote innovative thinking and collaboration to improve operational execution and guest satisfaction.

PRODUCTIVITY

Maximize operational effectiveness and resource management.

• Demonstrate strong organizational skills, time management, and a sense of urgency in completing responsibilities.

• Delegate responsibilities effectively while empowering leaders to drive operational success.

• Ensure compliance with company policies, operational standards, and applicable federal, state, and local regulations.

• Maintain strong attention to detail and the ability to perform effectively under pressure and changing business demands.

EFFECTIVE COMMUNICATION

Develop and maintain strong communication across all levels of the business.

• Promote open communication and provide leadership, direction, and support to management teams and associates.

• Communicate business initiatives, operational expectations, and organizational priorities clearly and effectively.

• Build strong working relationships with airport officials, business partners, corporate leadership, and external stakeholders.

• Demonstrate professionalism, confidence, and strong interpersonal skills in all interactions.

• Foster teamwork and collaboration within a dynamic and fast-paced environment.

POSITION QUALIFICATIONS

• Bachelor’s Degree preferred.

• Minimum of five (5) years of merchandising, operations, and personnel management experience in a retail leadership role within a department, specialty, or airport retail environment.

• Strong understanding of first-class customer service principles and operational leadership.

• Proven ability to lead teams, manage financial performance, and drive operational results in a fast-paced environment.

• Ability to analyze operational and financial data to support decision-making and profitability.

• Excellent communication, leadership, organizational, and relationship-building skills.

• Proficiency in Microsoft Office Suite and operational systems related to retail management.

• Ability to work flexible hours in a 7/365 operational environment based on business needs.

• Belief in and commitment to The Paradies Lagardère Mission Statement and Core Values.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.  

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