Sr. QA Manager, Hardware

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description

The Quality Manager / Senior Quality Manager will play a critical role in elevating the quality, reliability, and overall performance of PAR’s hardware and embedded software products. This leader will oversee quality efforts across both domains—owning test strategy, process maturity, and proactive quality governance for complex, integrated systems such as our drive‑thru platform.

This role drives a shift from reactive quality management to a forward‑looking, data‑driven approach, modernizing processes, building dashboards, and improving visibility into failure modes and reliability trends. The leader will partner with Engineering, Product, Operations, and suppliers to strengthen quality rigor across purchased hardware, embedded software, and system‑level validation.

Position Location:

Remote, United States

Reports To

Sr. Director of Product, Hardware

Requirements

What We’re Looking For:

• Expertise with DFMEA, PFMEA, and structured quality planning.
• Deep understanding of regulatory and compliance standards (FCC, CE).
• Ability to lead and mentor cross‑functional QA teams.
• Strong command of end‑to‑end QA processes, including test strategy, execution, and defect management.
• Proven experience leading Quality Assurance for hardware and embedded software products.
  
  

Additional Skills

• Excellent communication and leadership skills to drive quality culture.
• Ability to design and implement a scalable QMS, including supplier audits and quality rigor.
• Knowledge of Agile practices and modern QA methodologies.
• Strong analytical skills for root cause analysis and continuous improvement.
• Experience with automated test frameworks for embedded systems.
• Familiarity with manufacturing test strategies such as ICT, functional testing, and burn‑in.
  
  

Unleash your potential: What you will be doing and owning:

• Own and report key quality metrics to leadership, ensuring accountability across teams.
• Ensure traceability across requirements, testing, and change control.
• Partner with Engineering on design verification, field trials, and lifecycle quality management.
• Drive proactive quality improvement through predictive, scalable practices.
• Lead and grow a QA team, aligning work with product and organizational priorities.
• Develop and manage test plans, validation protocols, dashboards, and compliance audits.
• Define and implement a cohesive quality strategy across hardware and embedded software.
  
  

Interview Process

• Interview #1: Video Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Team (via MS Teams)
• Interview 3 may be split into multiple interviews, depending on availability of team members.
  

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Compensation Range: $160K - $180K