Hardware Support Technician (PAR Platforms, POS)

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description

The Hardware Support Technician (PAR Platforms, POS) AKA Maintainability Engineer owns hardware platform enablement and support readiness across PAR’s product ecosystem. This role supports Customer Support, Product Management, Engineering, Quality, Sales, and Installers to ensure positive customer experience with PAR hardware, including POS, Kitchen Display, Drive-Thru audio/timer, and other deployed hardware systems and supporting software.

This is a hardware-focused engineering role with accountability for long-term supportability and field performance.

Up to 25% travel within North America to visit customer locations for issue investigation.

Position Location:

Onsite in New Hartford, NY

Reports To

Sr. Manager, Platform Support & Maintainability Engineering

Requirements

What We’re Looking For:

• Bachelor’s / Associate / practical experience in Electrical / Electronic Engineering, Computer Science, or related technical field.
• 2 years of experience in hardware systems, technical support engineering, platform sustainment, or related roles.
• Experience with Windows and Linux, including system configuration, networking basics, log analysis, and troubleshooting.
• Experience with the installation (mounting, cabling, power), commissioning and troubleshooting of field deployed hardware.
• Working knowledge of networking fundamentals (IP addressing, routing, firewall concepts, VLANs).
• Strong troubleshooting and root cause analysis skills across hardware and software environments.
• Ability to document procedures clearly and communicate technical concepts to both technical and non-technical stakeholders.
• Detail-oriented, proactive, and comfortable working across cross-functional teams and alone with minimal direction and supervision.
  
  

Additional Skills

• Experience with various programming / scripting language(s) such as PowerShell, Bash, and Python desirable.
• Experience testing software on hardware devices and/or embedded platforms.
• Experience with field deployed android devices.
  
  

Unleash your potential: What you will be doing and owning:

Platform Stability & Enablement

• Ensure PAR hardware platforms are production-ready, stable, and supportable.
• Define serviceability standards, configuration baselines, and diagnostic requirements.
• Evaluate new hardware releases for maintainability prior to field deployment
  
  

Field Performance & Customer Support

• Lead investigation of complex hardware escalations impacting customers.
• Partner with Engineering to drive root cause resolution and permanent corrective actions.
• Analyze recurring field issues and implement systemic improvements to reduce support volume.
• Evaluate new hardware releases for maintainability prior to field deployment.
  
  

Support Readiness & Enablement

• Develop documentation, diagnostic procedures, and support plans for new and existing hardware.
• Train Installer, Customer Service and Repair teams on hardware configuration, installation and diagnostics.
• Improve tooling and processes to strengthen field troubleshooting capabilities.
• Provides out-of-hours support as and when required.
• Participate in other tasks and projects as needed.
  
  

Third-Party Hardware Adoption

• Evaluate and validate third-party hardware for compatibility within PAR’s ecosystem.
• Lead certification readiness and integration efforts.
• Ensure long-term lifecycle supportability and operational alignment.
  
  

Interview Process

• Interview #1: Video Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Team (via MS Teams)
  
  

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Compensation Range: $62,353.20