What are the responsibilities and job description for the District Supervisor position at Par Mar Stores?
Position: District Supervisor
Reports to: Director of Operations
Purpose of Position: Ensure the implementation of corporate plans, budgets, customer service, employee training, profitability and accountability of retail stores.
1. Participate with the Director of Operations in formulating and administering company policies, developing long range goals and objective of the stores.
2. Direct, coordinate and participate in the training, development and maintaining procedures for the efficient, effective customer service in the retail store operations.
3. Make recommendations on business concepts, planning and changes or streamlining of operational structure and systems to the Director of Operations
4 Train all Store Managers on the Rewards Program procedures and hold Store Managers accountable for training and holding employees accountable for following correct procedures.
5. Ensure Store Managers have adequately staffed stores with employees who are trained to meet or exceed company quality standards.
6. Ensure Store Managers provide training and direction to store employees regarding all retail store operations.
7. Hire, train and supervise Store Managers in obtaining results which meet or exceed company policies, procedures and standards in the areas including, but not limited to:
Reports to: Director of Operations
Purpose of Position: Ensure the implementation of corporate plans, budgets, customer service, employee training, profitability and accountability of retail stores.
1. Participate with the Director of Operations in formulating and administering company policies, developing long range goals and objective of the stores.
2. Direct, coordinate and participate in the training, development and maintaining procedures for the efficient, effective customer service in the retail store operations.
3. Make recommendations on business concepts, planning and changes or streamlining of operational structure and systems to the Director of Operations
4 Train all Store Managers on the Rewards Program procedures and hold Store Managers accountable for training and holding employees accountable for following correct procedures.
5. Ensure Store Managers have adequately staffed stores with employees who are trained to meet or exceed company quality standards.
6. Ensure Store Managers provide training and direction to store employees regarding all retail store operations.
7. Hire, train and supervise Store Managers in obtaining results which meet or exceed company policies, procedures and standards in the areas including, but not limited to:
- Payroll Expenses Control
- Competitive Gasoline Pricing
- Miscellaneous Expense Control
- Price Changes
- On Time Store Reporting and Accuracy
- Inventory Shrink Control
- Control of Operating Inventory
- Store Appearance and Image
- Morale of Employees
- Maintenance of Gross Profit Margin
- Maintenance of Deli Cost
- Employee Training
8. Implementation and enforcement of all operational procedures and controls.
9. Supervise Store Managers in a manner which will result in implementation and maintenance of corporation marketing philosophy including, but not limited to:
Pricing Product Mix
Vendor Selection Advertising
Store Signage In-Store Layout
Temporary and Permanent Promotional & Rewards Programs
Page Two: District Supervisor
10. Accountable for hiring, training, performance reviews, motivation, disciplinary actions and termination of Store Managers, according to company policy.
11. Prepare store forecasts and budgets with the Director of Operations, prepare ongoing analysis to determine store progress toward stated goals and objectives of forecast/budget.
12. Increase sales and gross margin dollars through development of effective customer service strategies for all retail stores.
13. Develop and maintain a professional corporate image that is consistently customer and market focused.
14. Accountable for full financial review of each store including but not limited to: cash over/short, inventory shrink, safety, profitability, labor costs, cleanliness, customer service, in accordance with company standards and profitability.
15. Ensure all laws, license, permits and renewals necessary for the overall operations of the retail stores are renewed, updated and the Store Managers and employees remain in compliance with all applicable rules, regulations and necessary controls, including but not limited to: lottery, alcohol, tobacco, health, fuel regulations, etc.
16. Keep clear channels of communication open with fellow co-workers, management team, store managers and customers in compliance with company guidelines.
17. Develop and maintain a professional corporate image that is consistently customer and market directed.
18. Ensure all decisions regarding employees and company issues are made from an objective and liability analysis of the situation in question.
19. Maintain regular store visits to ensure Store Managers are operating stores in a manner consistent with company policy including the following:
A. One written store inspection per month in each store utilizing the company “Store Inspection Form.” This form must be turned in to the President in a timely manner according to company policy.
B. A minimum number of store visits performed consistently according to company policy.
20. The Supervisor will be held accountable for:
A. Normal control of products from authorized vendors and maintenance firm.
B. Hiring, disciplinary actions, termination and directing employees under their supervision.
C. Training and direct all employees in the methods and procedures for notifying proper company management level employees and civil authorities in the event of an emergency or anticipated emergency.
21. Availability: must be available by telephone to enable communications with assigned stores at all times.
22. Driving on Company Business: Consistently maintain and provide a current valid driver’s license and proof of insurance to be considered for and remain in the position of District Manager.
