What are the responsibilities and job description for the Implementation Specialist position at PAR Excellence?
Job Title: Implementation Specialist I
Business Unit: PAR Excellence Systems
Department: Field Operations
Manager: Implementation Manager
FLSA Status: Full Time, Non-exempt
Travel Requirement: 75%
General Position Description
This entry‑level field implementation role focuses on building foundational technical skills, supporting on‑site installations, and delivering customer training under guidance while progressing toward independent execution. Implementation Specialist I supports clients’ needs related to the implementation, installation, and training of PAR Excellence hardware and software systems while maintaining high standards of customer service, accuracy, and professionalism.
Duties and Responsibilities
- Install PAR Excellence hardware as well as software ensuring proper operation of technology solutions
- Provide technology implementation and support of customer accounts
- Provide product training for both hardware and software
- Work with Technical Support to assist with resolving issues while on-site
- Assist with system configuration data, including par levels and units of measure, to support accurate installation and system functionality
- Support and assist with training activities for new Implementation Specialists under the guidance of senior implementation staff
Required Knowledge, Skills and Abilities
- Progression toward successful completion of Tier 1 technical knowledge and skills
- Ability to work independently as well as in a team environment
- Self-motivated, detail-oriented and organized
- Excellent oral and written communication
- Outstanding customer service skills
- Extensive travel required (75%)
Required Education, Credentials and Experience
- Prior experience in healthcare supply chain, hospital operations, or healthcare equipment installation is preferred but not required.
- Ability to obtain and maintain security clearance with PAR clients, including government accounts
PHYSICAL REQUIREMENTS:
Review each statement and check all that apply and state the percent of time required for each activity.
ACTIVITY
DESCRIPTION
% OF TIME
CLIMBING
Ascending or descending stairs, ladders, ramps, etc., using feet and legs and /or hands and arms
50%
STOOPING
Bending body downward and forward by bending spine at the waist.
75%
KNEELING
Bending legs at knees.
75%
REACHING
Extending arms and hands in any direction.
100%
STANDING
Particularly for sustained periods of time.
100%
WALKING
Moving about on foot to accomplish tasks.
100%
PUSHING
Use of upper extremities to press against something with steady force in order to move something forward, downward or outward.
0 - 10 lbs ☒
11 - 20 lbs ☒
21 - 50 lbs ☒
51 lbs or more ☐
25%
PULLING
Use of upper extremities to drag, haul or tug objects.
25%
LIFTING
Raising objects from a lower to a higher position, requiring the use of upper extremities, back muscles, and legs.
0 - 10 lbs ☒
11 - 20 lbs ☒
21 - 50 lbs ☒
51 lbs or more ☐
50%
CARRYING
Holding and moving/transporting an object about
0 - 10 lbs ☒
11 - 20 lbs ☒
21 - 50 lbs ☒
51 lbs or more ☐
Salary : $55,000 - $75,000