Client Success Specialist

Assure adoption of company software and solutions by supporting clients with training, troubleshooting and process adoption. Provide guidance and solutions for clients by understanding their unique needs during implementation and after launch. This role works under the guidance and in partnership with the Client Success Manager and collaborates across teams to coordinate activities and resources to ensure the clients’ success. Overall, the role requires flexibility, tenacity, excellent communication skills, and the ability to problem solve. This position must be located in the DC/ Richmond, VA area. Duties and Responsibilities Ensures client success and satisfaction by engaging with the customer in value added support during and post implementationMay lead onsite implementation of software solutionsCollaborate with the Client Success Manager to provide product training for both hardware and software pre and post implementation as needed in assigned accountsConduct routine client visits to assigned accounts to assist with improving utilization of the PAR Excellence systemProvide remote and/or onsite consultative expertise to help resolve non-technical support issuesReview and provide feedback on training and technical materials developed by internal departmentsServe as a SME to internal stakeholders regarding product development and testingSupport all other activities, projects and tasks as deemed necessary by Senior Client Success Manager and V.P. of Client OperationsRequired Knowledge, Skills, and Abilities Ability to work independently as well as in a team environment Self-motivated, detail-oriented and organized Proficient in Outlook, Excel, Visio and other Windows-based programsExcellent oral and written communication Outstanding Client service skills Extensive travel required Required Education, Credentials and Experience Four-year degreeHealthcare Supply Chain Knowledge and ExperiencePrevious client management experience a plus

Salary : $65,000 - $80,000