Customer Service Specialist - I

Job Summary:
For our growing team we are looking for an organized, motivated, and customer-oriented Customer Service Specialist to join our team. The ideal candidate will provide exceptional customer support, using their expertise to handle inquiries, resolve issues, and ensure customer satisfaction while assisting with order processing and other administrative tasks. This is a great opportunity for someone looking to grow with our company and take on more responsibilities over time.

Hours / Schedule Section Example:

Hours: Part-time to start (6 hours per day, 30 hours per week).
Potential: Opportunity to expand to full-time based on performance and business needs.

Key Responsibilities:

• Handle inbound customer calls and emails, providing clear, accurate, and efficient assistance.
• Specialize in customer accounts and product-related inquiries.
• Maintain knowledge of our services, products, and policies to provide accurate information.
• Identify opportunities to improve customer experiences and resolve concerns.
• Process orders, returns, and exchanges accurately.
• Handle escalated customer issues and collaborate with other departments as necessary. Assist with other administrative tasks as needed.

Qualifications:

• Previous experience in customer service or related fields.
• Strong communication and problem-solving skills.
• Ability to work well in a fast-paced environment and multi-task.
• Positive attitude and professional demeanor.
• Bilingual, fluent in English and Spanish

Compensation:
Starting at $18 per hour with potential for growth, based on performance. Additional benefits include PTO and health insurance. Weekly pay via direct deposit.

Background Check Notice:
This position requires a background check. Criminal history will be evaluated based on its relevance to the responsibilities of the job. A conviction will not automatically disqualify you from being considered for employment, and each case will be evaluated individually. We encourage all qualified candidates to apply.

paper2eat is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, or any other protected status under federal, state, or local law. We are committed to creating a diverse and inclusive work environment and encourage all qualified applicants to apply.

Job Type: Part-time

Pay: $18.00 per hour

Expected hours: 30 per week

Benefits:

• Health insurance
• Paid time off

People with a criminal record are encouraged to apply

Application Question(s):

• How many years of customer service experience do you have?

Have you used any customer support or CRM software before? If yes, please list which programs.
Do you have experience with order processing, data entry, or other administrative tasks? If yes, please describe briefly.
Are you available to work part-time (30 hours per week) with the potential to transition to full-time?
Are you available Monday–Friday during regular business hours (10am–4pm) or flexible?
Which best describes you?
Options: 1.) I prefer a structured routine with defined tasks
2.) I prefer a mix of customer interaction and administrative tasks
3.) I enjoy handling multiple types of responsibilities and learning new tasks
How would you rate your attention to detail?
Options: Excellent / Good / Fair / Needs Improvement
Are you legally authorized to work in the United States?
Can you provide references if requested?

Work Location: In person

Salary : $18