What are the responsibilities and job description for the DevOps Technical Delivery Manager position at Paper Converting Machine?
About Us:
BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals from Strategy to Commercialization. As the only firm born from a manufacturing technology company to become an independent and fully integrated firm, we combine deep domain expertise in the manufacturing environment with an approach that is built to serve the dynamic needs of our clients. Rooted in our distinct culture of Truly Human Leadership, we cultivate the leaders who will define tomorrow and partner with our clients in the food & beverage, life sciences, industrial, and advanced technology industries to build the future of manufacturing and technology.
Job Description:
Who You'll Work With
You will join one of our 45 offices in the US, be part of a committed team of over 1500 professionals, and work in teams and directly with our clients doing work that is shaping the world around us. You will be welcomed into a rapidly growing business and team and empowered to make an impact. You will be valued, cared for, and challenged on your path to becoming a world-class professional consultant and surrounded by leaders who are committed to creating an environment that enables you to realize your own success and fulfillment.
As a DevOps Technical Delivery Manager for the Information Solutions team you will own delivery accountability for DevOps and platform engineering work across the firm's client engagements. Acts as the single point of accountability for DevOps delivery commitments between clients, project teams, and the DevOps Engineering team, translating project and client needs into sequenced, achievable work and holding the team's delivery commitments to scope, schedule, budget, and quality. Engineers retain direct technical dialogue with their client counterparts; this role owns the commercial scope, sequencing, and schedule commitments arising from that dialogue. Owns intake, prioritization, and delivery cadence for the DevOps backlog, and is the person Project Managers, Engineering Managers, and clients go to for a clear and predictable answer on platform work. This role has no direct reports; performance management and career development for DevOps engineers are owned by the DevOps Engineering Manager. Success is measured by client outcomes, on-time and on-scope delivery, and the throughput and predictability of the DevOps team
What You'll Do
Serve as the primary client-facing point of accountability for DevOps and platform delivery across engagements
Lead client and stakeholder conversations on platform scope, sequencing, dependencies, risk, and delivery expectations
Translate client business and operational requirements into clear, sequenced DevOps delivery plans
Set and manage delivery expectations proactively; communicate schedule and scope changes before they become escalations
Run delivery status reviews, readiness checkpoints, and go-live coordination with client IT, OT, and operations stakeholders
Negotiate and sequence platform work around client change-control constraints, including restricted deployment windows, change freezes, and the approvals required before any production system is restarted, and reflect those constraints in delivery commitments
Own resolution of delivery escalations, coordinating the right technical resources and closing the loop with the client
Represent the DevOps team at project kickoff, design review, commissioning, and startup milestones
Build and maintain trusted relationships with client technical and business stakeholders that support account retention and growth
Coordinate hand-off to Day-2 operations, whether retained by the client, delivered by the firm, or delivered through an external operations partner, with the operating model agreed before go-live rather than at it
Act as the single point of intake for the DevOps team for all incoming project requests, capacity questions, technical escalations, and scope discussions
Own intake, triage, and prioritization of the DevOps backlog, balancing project deadlines, client priorities, technical risk, and team capacity
Insulate the team from one-off pulls and protect focus time for committed work
Run the team's delivery cadence (fourteen-day sprints with planning, stand-ups, reviews, and retrospectives), maintained on the team's GitHub project board with per-issue sprint, size, and client attribution, without overhead creep
Maintain visibility into each engineer's current load and commitments; flag overload, idle capacity, and blocked work early
Track and report delivery metrics, including throughput, cycle time, commitment reliability, escaped defects, and client satisfaction
Partner with Project Managers and Engineering Managers across the firm to integrate DevOps scope into broader project plans and report progress consistently
Surface prioritization conflicts and trade-offs that require a decision above this role to the DevOps Engineering Manager and the Practice Co-Leads
Continuously improve how the team delivers: intake templates, backlog hygiene, estimation practice, runbook quality, hand-off documentation, on-call coverage, and sprint metrics
Partner with the DevOps Engineering Manager on capacity forecasting and on the staffing implications of the forward pipeline
Support business development through scoping, estimating, and proposal input for DevOps and platform work
Own change order identification and the commercial impact of scope adjustments on DevOps work
Track engagement financial health for DevOps scope, including hours consumed against budget, burn rate, and margin risk
Maintain sufficient technical depth in Kubernetes, CI/CD, infrastructure-as-code, containerized industrial platforms, and the on-premises infrastructure this team operates (bare-metal clusters, distributed storage, and site networking) to challenge estimates, assess delivery risk, and hold credible client conversations without escalation
Partner with the Principal DevOps Engineer on architecture decisions that affect delivery feasibility, sequencing, and cost
Act as a positive role model of the firm's culture and the Guiding Principles of Leadership
Other duties as assigned.
Billable Hour Target expectations will be provided by Leader during the on-boarding process.
What You'll Bring
Serve as the primary client-facing point of accountability for DevOps and platform delivery across engagements
Lead client and stakeholder conversations on platform scope, sequencing, dependencies, risk, and delivery expectations
Translate client business and operational requirements into clear, sequenced DevOps delivery plans
Set and manage delivery expectations proactively; communicate schedule and scope changes before they become escalations
Run delivery status reviews, readiness checkpoints, and go-live coordination with client IT, OT, and operations stakeholders
Negotiate and sequence platform work around client change-control constraints, including restricted deployment windows, change freezes, and the approvals required before any production system is restarted, and reflect those constraints in delivery commitments
Own resolution of delivery escalations, coordinating the right technical resources and closing the loop with the client
Represent the DevOps team at project kickoff, design review, commissioning, and startup milestones
Build and maintain trusted relationships with client technical and business stakeholders that support account retention and growth
Coordinate hand-off to Day-2 operations, whether retained by the client, delivered by the firm, or delivered through an external operations partner, with the operating model agreed before go-live rather than at it
Act as the single point of intake for the DevOps team for all incoming project requests, capacity questions, technical escalations, and scope discussions
Own intake, triage, and prioritization of the DevOps backlog, balancing project deadlines, client priorities, technical risk, and team capacity
Insulate the team from one-off pulls and protect focus time for committed work
Run the team's delivery cadence (fourteen-day sprints with planning, stand-ups, reviews, and retrospectives), maintained on the team's GitHub project board with per-issue sprint, size, and client attribution, without overhead creep
Maintain visibility into each engineer's current load and commitments; flag overload, idle capacity, and blocked work early
Track and report delivery metrics, including throughput, cycle time, commitment reliability, escaped defects, and client satisfaction
Partner with Project Managers and Engineering Managers across the firm to integrate DevOps scope into broader project plans and report progress consistently
Surface prioritization conflicts and trade-offs that require a decision above this role to the DevOps Engineering Manager and the Practice Co-Leads
Continuously improve how the team delivers: intake templates, backlog hygiene, estimation practice, runbook quality, hand-off documentation, on-call coverage, and sprint metrics
Partner with the DevOps Engineering Manager on capacity forecasting and on the staffing implications of the forward pipeline
Support business development through scoping, estimating, and proposal input for DevOps and platform work
Own change order identification and the commercial impact of scope adjustments on DevOps work
Track engagement financial health for DevOps scope, including hours consumed against budget, burn rate, and margin risk
Maintain sufficient technical depth in Kubernetes, CI/CD, infrastructure-as-code, containerized industrial platforms, and the on-premises infrastructure this team operates (bare-metal clusters, distributed storage, and site networking) to challenge estimates, assess delivery risk, and hold credible client conversations without escalation
Partner with the Principal DevOps Engineer on architecture decisions that affect delivery feasibility, sequencing, and cost
Act as a positive role model of the firm's culture and the Guiding Principles of Leadership
Serve as the primary client-facing point of accountability for DevOps and platform delivery across engagements
Lead client and stakeholder conversations on platform scope, sequencing, dependencies, risk, and delivery expectations
Translate client business and operational requirements into clear, sequenced DevOps delivery plans
Set and manage delivery expectations proactively; communicate schedule and scope changes before they become escalations
Run delivery status reviews, readiness checkpoints, and go-live coordination with client IT, OT, and operations stakeholders
Negotiate and sequence platform work around client change-control constraints, including restricted deployment windows, change freezes, and the approvals required before any production system is restarted, and reflect those constraints in delivery commitments
Own resolution of delivery escalations, coordinating the right technical resources and closing the loop with the client
Represent the DevOps team at project kickoff, design review, commissioning, and startup milestones
Build and maintain trusted relationships with client technical and business stakeholders that support account retention and growth
Coordinate hand-off to Day-2 operations, whether retained by the client, delivered by the firm, or delivered through an external operations partner, with the operating model agreed before go-live rather than at it
Act as the single point of intake for the DevOps team for all incoming project requests, capacity questions, technical escalations, and scope discussions
Own intake, triage, and prioritization of the DevOps backlog, balancing project deadlines, client priorities, technical risk, and team capacity
Insulate the team from one-off pulls and protect focus time for committed work
Run the team's delivery cadence (fourteen-day sprints with planning, st...