What are the responsibilities and job description for the Customer Service Representative position at Papalia?
Papalia Home Services
Location: Boxborough, MA (In-Person)
Schedule: 11AM - 7:30PM | Monday - Friday with rotating weekends
Papalia Home Services has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We’re a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes.
We are seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.
Responsibilities-
Answer incoming calls with professionalism and warmth
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Schedule service appointments and dispatch technicians
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Resolve customer inquiries and ensure satisfaction
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Maintain accurate records in our system
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Collaborate with team members to ensure smooth operations
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Follow up with customers to build lasting relationships
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3 years of customer service experience
- Dispatching experience a huge plus!
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Experience with high-volume inbound and outbound calls
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Strong communication and problem-solving skills
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Ability to multitask in a fast-paced environment
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Positive, customer-first attitude and team mindset
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Basic computer skills (training provided)
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Competitive hourly pay
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Medical, dental, and vision insurance
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401(k) with company match
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Paid time off and holidays
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Flexible shifts
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Ongoing training and career advancement opportunities
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Supportive and energetic team culture
$25.00 – $30.00 per hour
If you’re ready to join a company that values your voice, supports your growth, and makes every day meaningful—apply today and become part of the Heritage Home Service team in Boxborough!
Papalia Home Services may conduct a pre-employment background check and drug test, subject to applicable law.
USD $25.00/Hr.
USD $30.00/Hr.
Salary : $25 - $30