What are the responsibilities and job description for the KY Market Director of Operations position at Papa Johns?
- Lead and develop multiple restaurant leadership teams to deliver operational excellence and
consistent brand standards.
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Drive sales growth, profitability, and operational efficiency across all assigned locations.
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Recruit, train, coach, and retain high-performing managers while building leadership succession
pipelines.
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Monitor and analyze operational KPIs including sales, labor, food cost, and customer
satisfaction metrics.
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Ensure compliance with food safety, OSHA, health department, and company operational
standards.
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Oversee implementation of corporate initiatives, new products, technology platforms, and
operational improvements.
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Manage and optimize delivery operations including digital ordering platforms and third-party
marketplace integrations.
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Maintain strong relationships with landlords, vendors, and community partners.
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Respond to customer feedback from digital channels including online reviews, delivery apps,
and social media platforms.
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Develop strategic market plans and execute targeted marketing and business development
initiatives.
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