What are the responsibilities and job description for the Director of Operations position at Papa Johns?
Great things are happening at Papa John's!
If you are looking for a fulfilling career flavored with challenging work, mixed with professional development opportunities, a competitive salary, and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members! Driven to be the best. Better Ingredients. Better People. ®
Job brief:
Manages and assumes responsibility for all functions of their district of Papa John’s restaurants to ensure high quality products and customer service are delivered to ensure restaurants profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in all management & team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices.
What's on the Menu:
- Liaise with superior to make decisions for operational activities and set strategic goals
- Plan and monitor the day-to-day running of business to ensure smooth progress
- Supervise staff from different departments and provide constructive feedback
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Manage procurement processes and coordinate material and resources allocation
- Oversee customer support processes and organize them to enhance customer satisfaction
- Review financial information and adjust operational budgets to promote profitability
- Revise and/or formulate policies and promote their implementation
- Manage relationships/agreements with external partners/vendors
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics
- Ensure that the company runs with legality and conformity to established regulations
Critical Ingredients Include:
- Proven experience as Director of Operations or equivalent position
- Excellent organizational and leadership abilities
- Outstanding communication and people skills
- Knowledge of industry’s legal rules and guidelines
- In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
- Working knowledge of data analysis and performance/operation metrics
- Familiarity with MS Office and various business software a plus
- BSc/BA in business administration or relevant field; MSc/MA will be a plus
Papa John’s Benefits
- Competitive pay and benefits (medical, dental, vision, disability and life insurance plan options)
- 7-weeks of training to set you up for success
- Eligible for a quarterly operational performance bonus
- 401k
- Paid time off
- Free meals while working
- Opportunities to advance your career and grow the brand
We at Sun Holdings, Inc. are committed to delivering a “Cut-Above” restaurant experience to our customers and a stimulating career environment for our employees.
Sun Holdings, Inc. is an Equal Opportunity Employer.