What are the responsibilities and job description for the PAPA JOHNS - Shift Lead position at Papa John's?
Come join the Better Ingredients, Better Pizza Team as a Shift Leader!
Shift Leaders supervise shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems.
Perks? Glad you asked!
- Tips and mileage reimbursement paid out nightly
- Affordable health insurance options
- Flexible hours
- Pizza discounts (of course)
- Opportunities for career growth
What You'll Do:
- Demonstrate operational skills including making quality products and ensuring each product meets Papa John's standards and accurately reflects the customer's order
- Provide prompt and friendly customer service
- Solicit, share and utilize customer feedback to improve restaurant operations and build brand loyalty
- Communicate, train and promote quality standards to restaurant team members
- Supervise a restaurant team, maintaining adequate staffing levels, properly training team members, ensuring compliance with all Papa John's policies and procedures, and coach to improve performance.
- Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the PROFIT system.
- Execute cash management duties with POS and shift reports, assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss
- Manage company's assets by ensuring the restaurant is clean, safe and organized and complies with safety and security standards at all times
PHYSICAL DEMANDS. While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, push or pull, and lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or move over 51 pounds.