Shift Leader

Summary
Supervise shifts and/or work areas in the operation of a Papa John’s restaurant to ensure
high quality products and customer service are delivered to ensure restaurant profitability.
Other responsibilities include assisting restaurant management in the day to day operations
including the execution of all Company policies, procedures, programs and systems.
Ensure compliance with all federal, state and local laws and ethical business practices.

Essential Duties and Responsibilities

• Demonstrate exemplary operations skills in all aspects of the restaurant including

making quality products for our customers and ensuring each delivered product meets
Papa John’s standards and accurately reflects the customer’s order.

• Professionally and promptly respond to all customer concerns or issues.
• Solicit customer feedback, share feedback with team, and use feedback to improve

restaurant operations and build brand loyalty.

• Communicate, train and promote quality standards to team members by utilizing all

available tools including Operations Manual and Employee Handbook.

• Supervise a restaurant team, maintain adequate shift staffing levels according to

projected sales, properly train team members to exceed customer expectations, ensure
compliance with uniform and appearance standards, and coach for improved
performance.

• Ensure team is quality and customer focused and build an atmosphere of teamwork,

energy and fun.

• Contribute to sales goals by providing prompt and friendly customer service;
• Building sales averages through team member product training and sales execution.
• Contribute to profit goals by ensuring they stay within company guidelines and target

goals by accurately utilizing the FOCUS System.

• Execute cash management duties.
• Assist in the management of adequate inventory levels using the company’s

systems and guidelines to minimize loss.

• Manage company’s assets by ensuring the restaurant is clean, safe and

organized; complies with safety and security standards at all times.

Functional Skills

• Cash management skills
• Supervisory skills

Education and/or Experience

• High School diploma or GED
• Successful and stable employment history with some management experience preferred

Physical Demands
While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or move over 51 pounds.

Work Environment

While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.

Additional Information

• Must be 18 years of age or older and have reliable transportation.
• Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, as emergencies arise.
• Ability to successfully perform the job duties of ALL positions in the restaurant - including delivery
• Ability to lead a team with no supervision