Inside Sales Rep II

Interested in a new career path? Or, maybe you are looking to grow and expand your current technical skills? Opportunity awaits you if you have a willingness to learn.

The lottery industry, is experiencing rapid growth resulting in available opportunities for individuals willing to learn new technology, work in a fast-paced environment, and provide world class customer service.

Position Summary:

The Tel-Sell Representative (ISR) is the direct source of ticket sales for the Lottery. The ISR is responsible for contacting assigned Lottery retailers via telephone and securing orders for instant lottery tickets from those retailers, as well as handling Lottery related questions and/or problems encountered, resulting in maximum sales of tickets through professional and thorough sales techniques.

Job Functions:

· Contact retailers within assigned call list on a regular call cycle within required timeframe

· Provide information and sales about new and existing games and promotions.

· Employ professional telephone sales techniques to insure Lottery retailers order the appropriate number of packs for their sales and call frequency.

· Access appropriate computer screens and input sales and sales related data.

· Develop positive working relationships with Lottery retailers, resulting in motivated, pro-Lottery attitudes wherever possible.

· Provide regular and consistent feedback from Lottery retailers to management, sharing retailer suggestions, ideas, and/or questions in a timely fashion.

· Develop a sound business relationship with assigned Lottery Representatives

· Handle incoming calls from Lottery retailers, resolving problems or questions as they relate to inventory needs, current promotions, order status/tracking and other lottery related needs, insuring that all calls receive complete attention and thorough follow-up.

· Assist Tel-Sell Manager with continuously improving the customer satisfaction and operation efficiency.

· All other duties as assigned.

Position Requirements/Qualifications:

• High school diploma or GED equivalent

· 2 years’ experience in customer service related role

• Advanced understanding of telephone sales principles and techniques

· Experience with the Lottery is a plus

Skills/Abilities:

• Excellent customer service skills
• Good written and verbal communication skills
• Good computer skills including, but not limited to, "MS Office" applications (Outlook 360, Excel, Word, Access, etc.)
• Positive and self-motivated attitude and ability to work with others as a team

Job Type: Full-time

Pay: $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Salary : $18