Service Coordinator / Dispatcher

PAPE' MATERIAL HANDLING, INC. - CONCORD, CA

Service Coordinator / Dispatcher

Do you love working in an energetic, fast-paced environment? Do you want to be a part of a winning team? Are you a detail person, but also love working with people? If this sounds like you, we would love to hear from you! Pape' Material Handling, the premier capital equipment dealer in the West, is looking for a Service Shop Coordinator to join their team.

At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance-all designed to support you and your family.

Make a difference. Grow your career. Join the Pape' Team!

What You'll Do

As our Service Shop Coordinator, you will be in a dynamic, multi-faceted role that ensures our customers have a great experience when they get their equipment repaired or serviced at Pape'. Every day, you will be responsible for managing incoming and outgoing service department work, preparing warranty paperwork and monitoring reimbursements, maintaining the shop along with the yard in a clean and orderly condition, overseeing all incoming and outgoing equipment, providing excellent service to customers in person and on the phone, dispatch technicians, and more!

To thrive in this role, you must be a detail person, enjoy working at a fast pace, and have a winning attitude.

What You Need

• Excellent computer skills including Word, Excel, Outlook, and the ability to learn our internal computer systems.
• Excellent communication and customer relations skills.
• Ability to thrive in a team.
• Experience working directly with customers and a strong knowledge of the material handling market are preferred.
• Strong attention to detail.
• Excellent time management, prioritization and organizational skills.
• Technical knowledge of equipment and dispatching experience is preferred.
  
  

Compensation: $24-38/hr (Depending on Experience)

Why Work For Pape'

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
• Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
  
  

The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.