Inside Sales - Parts

PAPE’ KENWORTH- FAIRBANKS, AK

Do you love working in a positive, high-energy environment? Do you enjoy being the go-to person? Do you love providing a great experience for customers? If you answered yes to these questions, we want to hear from you!  Pape’ Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West, is seeking an Inside Sales person to join their team in Fairbanks, AK.

At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!

WHAT YOU’LL DO:

• Work closely with Service Department to ensure a high level of parts support is being delivered.


• Research, source, and price parts for service repairs.


• Determine parts needs through the use of literature, computer programs, and parts knowledge.


• Pull parts and stage for service technicians and customers.


• Maintain knowledge of products, services, and parts and the associated costs of each.


• Complete all necessary paperwork on each transaction in an accurate, timely manner.


• Provide relief as needed for front counter parts members. This includes (but is not limited to) responding to customers in person or by telephone whenever required and providing quotes or estimates for parts.


• Process credits, make adjustments, and monitor restocking charges on all parts sales completed.


• Performing shipping/receiving and warehouse duties as assigned.

WHAT YOU NEED:

• Self-motivated and assertive drive, the ability to work in solitude for most of your shift.


• Knowledge of Class 8 Truck parts


• Experience with ECAT or a similar program is preferred.


• At least one year of experience in parts sales or diesel tech


• Ability to communicate effectively with customers by telephone and in person, in an effort to sell company parts and other services.


• Excellent customer service and problem solving skills


• Above-average organizational skills


• Cash handling experience


• The ability to lift heavy items sometimes over 100lbs, but often times over 40lbs


• Knowledge of parts inventory preferred


• Ability to operate pallet jacks and forklifts. (Training is available)

• Competitive pay based on your skills, training, and experience level.


• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.


• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 30 hours worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.


• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.  


• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.


• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory.


• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.


• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.