Program Supervisor

JOB DESCRIPTION

Job Title: Program Supervisor
Employer: Panza dba New Horizon Communities, a 501c3 nonprofit
Location: Shelton Veterans Village in Shelton, Washington

Who We Are
We strongly believe at New Horizon Communities that everyone deserves safe and affordable housing. We work to provide housing for our community members experiencing homelessness in Thurston, Pierce, and Mason Counties in Washington state. We manage communities that offer communal living with rich peer mentorship and support. Our staff work side-by-side with residents to help them reach their individual goals and to connect them with various community services. But the most rewarding part of it all, is that our residents are no longer homeless. Housing is a primary need, first and foremost. Once residents are housed, they are then able to work on other aspects of their lives such as education, employment, substance use, physical/mental health and future housing needs. Our residents are resilient survivors, and we see their successes here every day.

Job Summary
The Program Supervisor is responsible for management of a resident-governed village, including program oversight, public relations, coordinating with property management, supervising staff, managing the overall maintenance of the village, and managing the social service programs. The Program Supervisor oversees the Case Managers and work-study/intern students. This position reports directly to the Associate Director. This position shares an on-call rotation with staff.

Compensation and Benefits:

This is a full-time, permanent position. The salary ranges from $34 - $43 per hour depending on experience and qualifications.

We offer a competitive benefits package that includes:

• Health & Wellness
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Health Savings Account - $2,000 per year (Company Paid)
• Employer contributed Retirement Plan
• At NHC, training is one of our highest priorities. We provide company-paid professional training for various skills, certifications, and continuing education.
• Professional development opportunities are available 24/7 on our online learning platform
• Paid Time Off - Vacations, Illness, Personal Days, Etc.
• 15 vacation days per year with annual accrual interests, paid sick leave, 11 paid holidays.
• Flexible work schedules to promote a healthy work-life balance.
• Employee Assistance Program - assists employees with personal problems and/or
• work-related problems that may impact their job performance, health, mental andv emotional well-being.

Responsibilities

• Act as onsite facilities manager, including coordinating with larger scale construction projects and contracted property management team, maintaining a preventive maintenance schedule, working with the Associate Director on directing the Village Life Committee for custodial work performed by residents.
• Direct, plan, supervise, and coordinate the work of the program staff including evaluation, training, hiring, and team building.
• Oversee and review case management programs and ensure goals and objectives are being met.
• Oversee and act as liaison for the Village Life Committee (resident leadership team).
• Manage the contracted social service programs to ensure residents are receiving the care and services they need. Coordinate extracurricular programs such as life skills classes, art and group therapies, game/movie nights, community dinners, etc.
• Recruit, train, and manage all volunteers and oversee volunteer programs.
• Act as mediator and problem solver for resident disputes, complaints, and policy violations.
• Maintain annual operational and maintenance budget of over $350,000 as well as monitor expenditures and plans to ensure operations are within budget. Maintain and prepare Capital budget in collaboration with the Operations Director for new improvement projects.
• Oversee resident databases with move-ins and move-outs and ensure data quality with HMIS and other reporting requirements. Report trends on demographics, goals, and objectives to the Associate Director.
• Act as a representative of New Horizon Communities by participating in local community meetings, leading tours at the village, and other public events. Promote and educate the public on homelessness and New Horizon Communities’ model.
• Manage the use, driver training, and maintenance of the village van.
• Assist with grants as assigned.
• Other job duties as

Job Type: Full-time

Pay: $34.00 - $43.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $2,000