Senior Manager, Continuous Improvement

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. 

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.   

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work; 

Thrive in the excitement of the ever-challenging environment of modern medicine; and 

Are committed to achieving superior health outcomes for people living with rare and devastating diseases. 

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.  

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid) 

Classification: Exempt

Status: Full-Time

Reports to: Vice President, Operational Excellence and Revenue Cycle Optimization

Purpose  

The Senior Manager, Continuous Improvement will drive strategy and lead a small team (2–3 direct reports) focused on driving sustainable improvements across our organization. This role will champion a Lean Six Sigma–inspired approach tailored to our culture—prioritizing swift issue resolution, identifying root causes, and determining where long-term solutions create the most value. The Senior Manager, Continuous Improvement, will have a hands-on leading approach, and will need to balance strategy and execution, partner across departments, and embed process disciplines that deliver measurable results.

Responsibilities 

Strategic Leadership

• Develops and executes the overall continuous improvement strategy aligned with organizational goals.
• Fosters a culture of accountability, problem-solving, and operational excellence across all teams.
• Identifies where immediate fixes are sufficient vs. where deeper root cause remediation is required.

Team Leadership & Development

• Leads, coaches, and develops a team of 2–3 continuous improvement professionals.
• Provides mentorship in structured problem-solving tools and methods.
• Sets priorities, tracks progress and measures the impact of improvement efforts.

Cross-Functional Collaboration

• Partners with Clinical, Quality, IT, Operations, and Program Management to align priorities.
• Facilitates structured problem-solving workshops and Kaizen events.
• Ensures learning from issues are shared and implemented across the organization to prevent recurrence.

Problem-Solving & Analytics

• Applies Lean, Six Sigma, PDCA, and root cause analysis tools (e.g., 5 Whys, fishbone diagrams).
• Analyzes and interpret data to identify trends, evaluate solutions, and measure impact.
• Utilizes reporting tools (Excel, BI dashboards, etc.) to track progress and communicate outcomes.

Reporting & Communication

• Develops and delivers regular updates to leadership on progress, value creation, and emerging risks.
• Escalates issues as needed and recommends solutions that balance speed, sustainability, and value.

Required Qualifications 

• Bachelor’s degree required; advanced degree preferred.
• Minimum of seven (7) years of experience in continuous improvement, operational excellence, or related roles.
• Prior healthcare, pharmacy, or highly regulated industry experience strongly preferred.
• Demonstrated success leading cross-functional improvement efforts that delivered measurable results.
• Strong familiarity with or certification in Lean Six Sigma methodologies; Green or Black Belt certification preferred.
• Strong critical thinking skills and ability to challenge assumptions constructively.
• Excellent facilitation, coaching, and change management skills.
• Proven ability to manage direct reports and foster a high-performance team environment.
• Skilled in project/program management with a track record of driving initiatives to closure.

Work Environment 

This job operates in a home office and professional office environment. When in-office this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, and communications via MS Teams. 

Physical Demands 

While performing the duties of this job, the employee is regularly required to sit, see, talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms.  Visual acuity is necessary for tasks such as reading and working with various forms of data on a screen. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

Hybrid, remote and flexible on-site work schedules are available, based on the position.  PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!   Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.  Of course we offer paid holidays too!

Equal Opportunity

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.