IT Systems Administrator

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-time

Reports to: IT Infrastructure Manager

Purpose

The IT Systems Administrator provides technical expertise within the Information Technology department in support of daily departmental operations and projects. This position focuses on technical facets within our infrastructure environment.

Responsibilities

• Responsible for the maintenance, configuration and reliable operation of IT systems including virtualization, servers and storage.
• Installs and upgrades servers, storage systems, software packages and other components.
• Troubleshoots hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems and assessing the impact of issues.
• Provides documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Performs regular backup and disaster recovery operations and assist with implementation of appropriate process for protection.
• Supports Help Desk efforts by acting as escalation point and high-level troubleshooting with issue resolution.
• Performs departmental project work as needed to onboard new technologies and solutions.
• Works with IT infrastructure team in making suggestions to improve processes or procedures.
• Off-hours work may be required during maintenance/outage windows.
• Other duties as assigned.
  
  

Required Qualifications

• Associate or bachelor’s degree in computer science, Information Technology, or equivalent experience required.
• At least 3-5 years of experience in an IT infrastructure role.
• Certifications such as Microsoft/Azure Role based.
  
  

Required Experience

• Strong experience with Windows Server operating systems.
• Strong experience with Active Directory, Group Policy Management, DNS, DHCP, File/Print services.
• Strong experience with Microsoft desktop operating systems including Windows 7/8/10/11.
• Working knowledge of virtualization technologies including VMware and Microsoft Hyper-V.
• Experience with Microsoft Office 365 management and deployment.
• Exceptional troubleshooting skills.
• Exceptional analytical skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to exercise independent judgement.
  
  

Work Environment

This position operates in a home or professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading, observing surroundings, or working with various forms of data. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.