What are the responsibilities and job description for the Clinical Professional Development Manager position at PANTHERx Rare Pharmacy?
7 , 000 Diseases - 500 Treatments - 1 Rare Pharmacy
PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.
If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.
We are seeking team members who:
Are inspired and compassionate problem solvers;
Produce high quality work;
Thrive in the excitement of the ever-challenging environment of modern medicine; and
Are committed to achieving superior health outcomes for people living with rare and devastating diseases.
At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.
Join the PANTHERx team, and define your own RxARE future in healthcare!
Location: Pittsburgh, PA (Remote)
Classification: Exempt
Status: Full-Time
Reports to: Director, Patient Engagement and Clinical Innovation
Purpose
The Clinical Professional Development Manager will play a critical role in advancing the professional growth of RxARECARE pharmacist team members and ensuring readiness to deliver rare expertise in patient interactions. This role will oversee the overarching success of the clinical training structure, which is largely driven by the clinical team members assigned to those RxARECARE programs. The RPDM will establish expectations and standards to institutionalize rare expertise, trend clinical call quality and program competency assessments, and ensure training methods positively impact the delivery of clinical information, care, and patient engagement.
Responsibilities
This position works in a professional office environment or home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; reaches with hands and arms. Visual acuity is necessary for tasks such as reading, observing surroundings, or working with various forms of data. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Benefits:
Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!
Equal Opportunity:
PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.
PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.
If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.
We are seeking team members who:
Are inspired and compassionate problem solvers;
Produce high quality work;
Thrive in the excitement of the ever-challenging environment of modern medicine; and
Are committed to achieving superior health outcomes for people living with rare and devastating diseases.
At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.
Join the PANTHERx team, and define your own RxARE future in healthcare!
Location: Pittsburgh, PA (Remote)
Classification: Exempt
Status: Full-Time
Reports to: Director, Patient Engagement and Clinical Innovation
Purpose
The Clinical Professional Development Manager will play a critical role in advancing the professional growth of RxARECARE pharmacist team members and ensuring readiness to deliver rare expertise in patient interactions. This role will oversee the overarching success of the clinical training structure, which is largely driven by the clinical team members assigned to those RxARECARE programs. The RPDM will establish expectations and standards to institutionalize rare expertise, trend clinical call quality and program competency assessments, and ensure training methods positively impact the delivery of clinical information, care, and patient engagement.
Responsibilities
- Oversees the professional development of recent hires, ensuring readiness to serve as rare experts in patient-facing calls.
- Manages and refines the clinical training structure in collaboration with the Patient Engagement, Operations, and Training departments.
- Establishes expectations, standards, and best practices to institutionalize rare expertise across clinical teams.
- Develops and maintains clinical call quality scorecard.
- Trends and analyzes clinical call quality assessments to evaluate training effectiveness and identify opportunities for improvement.
- Ensures clinical call review feedback is consistently provided and incorporated into performance evaluations.
- Delivers 2–3 live CE sessions annually focused on clinician professional development.
- Prepares materials and presentations to update, educate, and influence stakeholders regarding training program outcomes and clinician readiness at least quarterly.
- Independently manages multiple work streams and deliverables to support organizational goals.
- Contributes to a collaborative, positive team environment.
- Adheres to current accreditation standards and workplace policies.
- Doctor of Pharmacy or Bachelor of Pharmacy from an ACPE-accredited institution.
- Minimum of three (3) years as a practicing, licensed pharmacist or completion of a pharmacy postgraduate residency, PGY-1, or fellowship.
- Holds an active, unrestricted pharmacist license in the United States or U.S. territories.
- Demonstrated expertise in clinical training, professional development, or quality improvement initiatives. High level of independent judgment, initiative, and time management skills.
- Ability to design case-based, competency-driven learning.
- Experience with virtual and hybrid learning delivery methods.
- Ability to translate stakeholder needs into learning solutions.
- Strong communication skills with the ability to deliver clear, logical, and consistent messaging.
- Ability to analyze and extrapolate information from primary literature and quality assessments.
- Exceptional attention to detail and ability to manage multiple projects simultaneously.
- Advanced certification (e.g., BCPS, CSP, etc.) or completion of a pharmacy postgraduate residency, PGY-1, or fellowship.
- Experience developing, managing, and executing clinical training programs.
- Experience with adult learning principles in clinical settings.
- Familiarity with specialty pharmacy workflow and rare disease care.
- Proficiency in Microsoft Office (Word, PowerPoint, Excel, Teams)
This position works in a professional office environment or home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; reaches with hands and arms. Visual acuity is necessary for tasks such as reading, observing surroundings, or working with various forms of data. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Benefits:
Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!
Equal Opportunity:
PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.