Business Analyst, IT

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA or Remote

Classification: Exempt

Status: Full Time

Reports to: Manager, Software Development

Purpose

The Business Analyst identifies problems, recommending solutions, data analysis, cross-functional facilitation, and process design work to support the successful execution of key initiatives. They will be an IT liaison fostering alignment between departments and will help support execution of various efforts. They can talk to senior stakeholders for gathering requirements, work with teams to create project plans, epics, features and user stories, coordinate with development teams on day-to-day activities, validate deliverables to confirm if they meet business requirements and communicate with stakeholders to provide meaningful updates.

Responsibilities

• Acts as a main liaison between the business, project managers and technology team to collaboratively design, develop, and implement IT solutions that meet business needs.
• Independently understands current state business processes to elicit and translate business needs into documented business and technical requirements.
• Partners closely with Project Managers and Software Development Manager to develop, break down and share stakeholder requirements for various work items.
• Ability to breakdown complex business problems and workflows into meaningful components that are understandable by various levels to create business and technical requirements.
• Understands user workflows with an eye for automation and user experience improvement.
• Leads analytic projects, partnering as appropriate with the clinical, operational, and finance teams to develop reports, insights and tangible action plans.
• Creates epics, features and user stories based on requirements and aligns to agile/scrum events.
• Develops and tests hypotheses using data and analysis to solve problems and create efficiencies.
• Understands the way data needs to be pulled and pushed from different sources, existing and new (API's, Sharepoints, ADO, Third Party Tools, etc.)
• Translates data and information to facilitate a general understanding of the workflows within and between processes and applications.
• Gathers qualitative and quantitative feedback from stakeholders, synthesizes, and delivers to leadership to improve alignment.
  
  

Required Qualifications

• Bachelor’s Degree.
• 3-5 years of IT business analysis experience - preferably in the healthcare industry.
• 3-5 years of demonstrated business process analysis and/or project management experience.
• Strong ability to interpret needs and translate them into business and technical requirements.
• Ability to translate technical language into something that can be more broadly understood at any level and for any business partner.
• Must be well organized, methodical and pay close attention to detail to create and drive software development lifecycles aligned to project plans when needed.
• Strong solution-oriented approach to problems, leveraging analytical and critical thinking.
• Excellent interpersonal, presentation and communication skills (written and verbal).
• Proficient with Microsoft Office, especially PowerPoint and Excel.
• Strong work ethic and track record in achieving business goals and on-time deliverables.
• Flexible approach, willing to wear multiple hats if needed to innovate and navigate ambiguity.
• Ability to multitask, set priorities, and manage time effectively.
• Self-starter who will take initiative and be proactive when there are multiple priorities.
  
  

Preferred Qualifications

• Bachelor's Degree in business, computer science, technology, or related field.
• Experience implementing new systems and processes.
• Experience writing technical requirements for API's, including DIA's (Data Interface Agreements).
• Knowledge and experience with Scrum/Agile and Waterfall methodologies.
• Pharmacy or Specialty Pharmacy experience.
• Proficient with software development management tools like Jira or AzureDevOps.
• CSM, CSPO, PMP or other related project management / agile certification.
• Understanding and appreciation of processes/procedures and governance required to lead projects and programs.
  
  

Work Environment

PANTHERx Rare Pharmacy offers flexibility only to eligible employees to work hybrid or remotely without compromising work performance, productivity, or team collaboration. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk, hear, and see. The employee frequently is required to sit, stand, and walk; use hands and fingers, handle or feel; reach with hands and arms and see a computer screen. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function of the job.

Benefits

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.