What are the responsibilities and job description for the Retail Manager position at Panthers IceDen?
Organization Overview:
The Florida Panthers enter their 33rd season in 2026-27 as one of the National Hockey League’s premier franchises. As back-to-back Stanley Cup champions in 2024 and 2025, the Cats have emerged victorious in 11 of their past 12 postseason series and have captured four Eastern Conference championships. The Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business Operations Michael White who begins his first full season.
As the NHL’s southernmost team, the Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise; the Panthers IceDen in Coral Springs; the state-of-the-art Baptist Health IcePlex in Fort Lauderdale; and the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful year-round.
An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program, “Heroes Among Us,” honors a United States military veteran at every game. The Florida Panthers Foundation focuses on four core pillars: veterans’ affairs; children’s health and education; raising awareness for the endangered Florida Panther; and growing youth hockey throughout the region. The Panthers remain committed to empowering our fans to live sustainably and to strengthen the resiliency of our diverse communities throughout Florida and the tri-county area.
Job Title: Retail Manager
Department: ICE - FLA Teamshop
Reports To: Retail Director
FLSA: Exempt
Employment Type: Full-Time
Location: Panther's IceDen, Coral Springs, FL
Position Summary
The Retail Manager is responsible for leading all aspects of a high-volume retail operation at Panthers Ice Den. This role requires a hands-on retail professional with deep expertise in store management, merchandising, buying, inventory control, and team leadership. The ideal candidate will drive revenue, elevate the customer experience, and ensure operational excellence while supporting the Florida Panthers brand.
Key Responsibilities- Oversee daily store operations, including sales performance, merchandising, inventory, and customer service
- Manage the full merchandise lifecycle: buying, vendor relationships, product selection, and inventory planning
- Develop and execute budgets, monitor financial performance, and implement corrective actions as needed
- Lead, train, and develop retail staff; recruit and build a high-performing team
- Maintain optimal inventory levels through sales analysis, allocation, and replenishment strategies
- Partner with vendors and internal teams to ensure product quality, timely delivery, and strong assortments
- Create visually compelling, brand-aligned merchandising displays that enhance the shopping experience
- Ensure accuracy across purchase orders, reporting, and inventory systems
- Drive compliance with loss prevention, safety, and cash-handling procedures
- Deliver exceptional customer service and resolve issues professionally
- Collaborate across departments and support special projects as needed
- Travel between Panthers Ice Den, War Memorial, and Amerant Bank Arena as required
Qualifications
- Bachelor’s degree in Business, Merchandising, or related field
- 7 years of retail experience, including store management, buying, and planning
- 3 years in a leadership role within a sports or entertainment retail environment
- Proven ability to manage all facets of a retail store operation
- Hockey and Figure equipment expertise preferred
Skills & Expertise
- Strong knowledge of retail operations, inventory management, and merchandising strategy
- Experience with Retail Pro POS or similar system
- Familiarity with hockey and figure skating equipment and fitting
- Demonstrated leadership with the ability to train, motivate, and develop teams
- Highly organized with strong project management and multitasking abilities
- Financial acumen with experience managing budgets and driving profitability
- Excellent communication and relationship-building skills
- Proficient in Microsoft Office; adaptable to new systems
- Customer-focused with a proactive, solutions-oriented mindset
- Ability to work in a fast-paced environment with flexible hours, including nights, weekends, and holidays
Capable of lifting up to 50 lbs
Position Type/Expected Hours of Work:
This is a full-time exempt position. Must be able to work flexible hours including nights, weekends, and occassional holidays as needed.
At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.
We welcome all to apply and join our team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.