Coordinator - Parking & Transportation

Position: Coordinator - Parking & Transportation

Department: Venue Operations - Security

Reporting Relationship: Manager - Venue Security

Status: Full Time (Non-Exempt)

Position Summary

The Parking Coordinator supports the planning and execution of parking operations at Bank of America Stadium. This role assists with event and daily parking logistics, coordinates staffing, monitors traffic flow, and helps maintain vendor relationships and customer service standards. The Parking Coordinator works closely with internal departments, local parking garages, and third-party partners to help ensure a safe, efficient, and positive parking experience for guests, staff, and stakeholders.

Primary Responsibilities

• Assist in implementing parking plans for daily and event operations at TSE-owned or operated parking lots.
• Support day-to-day operations for on-site and off-site parking facilities.
• Coordinate staffing schedules for event and non-event days, including communication with third-party vendors.
• Monitor staff performance and report any issues to management.
• Assist with contract coordination and communication with third-party parking vendors.
• Collaborate with local law enforcement and transportation agencies on traffic control efforts.
• Work with the Event Security Manager to support ingress/egress plans.
• Distribute parking updates and changes to staff in a timely manner.
• Promote safety and a positive guest experience across all parking areas.
• Assist with ADA and VIP parking and transportation logistics.
• Support parking revenue tracking and reconciliation processes.
• Help prepare reports related to parking utilization, incidents, and revenue.
• Maintain parking systems including permit distribution and wayfinding tools.
• Coordinate with events, security, guest services, and ticketing teams to align parking plans with event needs.
• Serve as a point of contact for day-to-day communication with parking vendors and city partners.

Minimum Qualifications

• College Degree preferred
• 2-3 years of experience in public safety, traffic operations or venue operations.
• Strong communication skills for notification and documentation purposes.
• Must be an objective, independent thinker with the ability to recognize circumstances that require the need to direct the activities of others.
• Must be flexible to work nights, weekends, and holidays as necessary.
• Must be able to pass pre-employment screens.

Skills for Success

• Demonstrate effective customer services skills.
• Must be detail-oriented and must be able to multi-task while managing time successfully.
• Ability to work in a team, as well as independently with self-motivation.
• Must maintain courteous, professional, and effective working relationships with staff, guests, vendors, and fans.
• Works well under pressure and is flexible when necessary.
• Ability to adapt and adjust to changing needs of the business while maintaining a positive attitude.
• Must possess excellent organizational, communication, and interpersonal skills.

Essential Functions

• Standing for extended periods of time.
• Walking throughout the facility for extended periods of time which may include stairs.
• Lift at least 30 pounds.

Work Environment(s)

• This job operates mostly in a sports facility environment which may include inclement weather conditions.
• The job may operate in an office environment as well.