Sales & Member Experience Coordinator

Sales & Member Experience Coordinator | Job Description

About Ohana Real Estate Investors

Ohana Real Estate Investors is a vertically integrated investment firm with expertise across hospitality

and residential sectors. Founded in 2009, our expert team acquires, develops and finances high-quality investments in desirable locations with long-term growth potential for a total of $4.2B in investments to date. Our investment process is rooted in humility, powered by collaboration, and strengthened by our team’s diverse perspectives and skillsets.

Your Opportunity

Ohana is looking for an experienced, service-minded Sales & Member Experience Coordinator to join the team at Panther National, a premier private club and residential community in Palm Beach Gardens, Florida. This concierge-style role is split roughly evenly between two areas: sales operations, including the prospect home and the full prospect experience, and member services, supporting Panther National members with their club-related needs. Together, these ensure every touchpoint, from a prospect’s first visit through closing and everyday life as a member, reflects the elevated Panther National standards our buyers and members expect.

The ideal candidate brings a blend of hospitality sensibility and operational discipline, with the ability to coordinate across teams, manage logistics with precision, and anticipate needs before they arise.

Success in this role requires exceptional discretion, polished communication, and a white-glove service mindset. You thrive in a fast-paced, luxury environment, take pride in flawless execution, and

understand that the physical presentation of a community and the warmth of each client experience are inseparable parts of the sales and membership experience. Prior experience in luxury real estate sales operations, private club environments, or high-end resort hospitality is preferred.

Key Responsibilities

In the role of Sales & Member Experience Coordinator, your time will be split roughly evenly between

the two areas below:

Sales Operations Concierge (approx. 50%)

• Oversee prospect home operations, including stay scheduling, housekeeping and maintenance coordination, and stay-ready presentation.
• Coordinate logistics for prospect tours, discovery stays, VIP visits, and broker visits, from pre-arrival through departure.
• Partner with the sales team on prospect communications before, during, and after each visit.
• Create seamless arrival and on-property experiences for prospects and guests.
• Coordinate prospects’ access to club amenities, food and beverage, and other services with the Club Operations team.
• Conduct lifestyle and community tours as appropriate.
• Ensure model homes, lots, and community presentation areas are maintained at show-ready standards, and track inventory availability so operations and sales stay aligned.
• Manage and maintain sales tools, equipment, and collateral.
• Support sales-driven events, broker events, community activations, and amenity showcases from planning through execution.

Member Concierge (approx. 50%)

• Serve as a go-to resource for members on club-related needs and special requests.
• Coordinate with club teams to fulfill member requests promptly and see each one through to resolution.
• Support new member onboarding in partnership with the Membership team.
• Help communicate club news, events, and programming to members, and assist with member events as needed.
• Get to know members’ preferences and anticipate their needs so each interaction feels personal.
• Route member feedback and service issues to the right department and close the loop with th e member.

Across Both Areas

• Log all reservations, prospect visits, member requests, and service requests in the company’s customer relationship management (CRM) system.
• Serve as a liaison between Sales, Membership, and other internal departments.
• Proactively identify and resolve operational and hospitality issues that could affect the prospect or member experience.
• Provide coverage for the Sales & Marketing Coordinator as needed to maintain service continuity.
• Maintain confidentiality and discretion regarding clients, members, pricing, ownership, and pending transactions.
• Handle ad-hoc requests and operational needs with flexibility and a solutions-first mindset.

Qualifications

• 3 years of experience in real estate sales operations, luxury hospitality, or private club / resort environments
• Strong organizational skills with the ability to manage multiple competing priorities in a dynamic, fast-paced setting
• Exceptional interpersonal and communication skills; polished and confident in high-touch client facing situations
• Experience coordinating logistics and experiences for luxury events, tours, VIP visits, or private club members
• Experience managing a guest residence, luxury rental, or hospitality property a plus
• Proficiency with CRM platforms (Salesforce or similar) and Microsoft Office Suite
• Detail-oriented with a proactive, solutions-first mindset and the ability to anticipate needs
• Flexible availability, including weekends and evenings during peak sales and events periods
• Bachelor’s degree preferred

Compensation: $75,000–$85,000 annually, based on experience and qualifications.

Please submit resume and cover letter to Mircea Pop at mircea.pop@panthernational.club

Ohana is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local law.