Computer Operator III

Company Overview

Pantheon Data (a Kenific Holding company) is a private, small business based in the Washington, DC, area. Pantheon Data was founded in 2011, initially providing acquisition and supply chain management services to the US Coast Guard. Our service offerings have grown in the past ten years, including infrastructure resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity. We have also grown our customer base to include commercial clients. The company has used this experience to expand our service offerings to other agencies within the Department of Homeland Security (DHS), the Department of Defense (DoD), and other Federal Civilian Agencies.

Position Overview

The Computer Operator III is responsible for operating, monitoring, and maintaining complex computing environments that support cybersecurity tools, enterprise applications, and automated system processes. This role ensures the reliable execution of scheduled workloads, performs advanced error identification and resolution, and provides operational support to maintain system availability, performance, and security. The Computer Operator III works with minimal supervision and exercises independent judgment to resolve non-standard issues and escalate critical problems appropriately.

Responsibilities

• Monitor and operate computer systems, cybersecurity tools, batch processes, and automated job schedules to ensure continuous and reliable system performance.
• Execute, manage, and validate scheduled routines, system jobs, and operational workflows in accordance with established SOPs and security guidelines.
• Identify, diagnose, and correct routine and advanced error conditions; perform troubleshooting beyond standard procedures and take authorized corrective action when necessary.
• Document recurring issues, anomalies, and resolutions; escalate complex or system-wide issues to technical leads or engineering teams.
• Support configuration changes, basic system maintenance, file/data transfers, and operational adjustments as directed.
• Maintain compliance with operational procedures, information security requirements, and incident response protocols.
• Collaborate with cross-functional teams-including cybersecurity, systems engineering, and operations support-to ensure system integrity and timely issue resolution.
• Contribute to continuous process improvement by identifying inefficiencies, documenting best practices, and providing recommendations for operational enhancements.

Required Skills and Experience

• High School Diploma, Vocational School Diploma, or GED equivalent.
• Four (4) years of hands-on experience performing:
  • Execution and monitoring of scheduled routines and automated jobs
  • System operations and error diagnosis
  • Troubleshooting machine stoppage or errors that fall outside standard procedures
  • Exercising authority to deviate from standard steps when required and escalating unresolved or critical issues
• Minimum Requirements for Computer Operator III
  • CSWF Certification (IAT Level I):
    • CompTIA A
    • CompTIA Network
    • CompTIA Security
    • GIAC Security Essentials (GSEC)
• Strong understanding of operational workflows, system health monitoring, and error escalation protocols.
• Ability to work effectively remotely in cross-functional teams.
• Ability to meet deadlines and produce quality work.
• Proficient in Microsoft Suite software including Outlook, Word, Excel, SharePoint, and PowerPoint.

Clearance Requirements

U.S. Citizenship with the ability to obtain and maintain a DoD Secret clearance.

Work Location: United States - Remote

• Our company prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
• If the position is remote or hybrid, you may periodically work from a Pantheon Data office location or client site.
• If this position is assigned to a Pantheon Data office location or client site, you'll work with colleagues and clients in person, as needed for specific client requirements.

Compensation

The salary range for this position is up to $41,073. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Benefits Overview

We are always looking for good people! Pantheon Data is committed to providing its employees with competitive salaries and benefits in order to increase employee satisfaction and productivity.In addition to our benefits, we also offer SmartBenefits through the Washington Metro Area Transportation Authority, where you specify an amount of your pre-tax wages be paid directly to your SmarTrip account. In some cases, tuition assistance may be available for continuing education expenses and certifications related to their position. Additional details may be found at https://pantheon-data.com/careers/

Pantheon Data Important Information

All qualified applicants will be considered for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at Recruiting@pantheon-data.com or by phone (571) 363-4020.

This company uses E-Verify to confirm each employee's work authorization. For more information, click here E-Verify Participation Poster