Homecare Agency Branch Manager

Position Title: Branch Manager

Location: Hartford

Pay: $70,000.00 – $80,000.00 per year Performance-Based Monthly Bonuses

Job Type: Full-time

Work Location: In-person

About Pansy Homecare

Pansy Homecare is Connecticut’s trusted memory partner, specializing in non-medical support for individuals living with dementia and cognitive challenges. Through our Purpose Filled Care philosophy, we focus on helping clients rediscover their “why” and incorporate it into their daily lives.

Position Summary

The Branch Manager is responsible for the overall performance, growth, operational excellence, client and caregiver satisfaction, and compliance of their assigned branch.

This is a leadership role focused on execution, accountability, and team development. The Branch Manager ensures the branch meets revenue, weekly billable hour goals, compliance standards, and quality benchmarks while upholding Pansy Homecare’s Purpose Filled Care philosophy.

This position is ideal for a strong operational leader who thrives in team management, client service, accountability, and branch-level growth.

Key Responsibilities: Branch Performance & Growth

• Achieve weekly billable hours, revenue, and profitability goals.
• Drive client retention and caregiver retention at the branch level.
• Manage client onboarding, care plan development, and caregiver matching in coordination with the Scheduler.
• Participate in community engagement activities and support referral relationship development in partnership with the Sales Team.

Caregiver Management & Support

• Provide day-to-day support, coaching, and supervision for caregivers.
• Conduct field visits to ensure service quality, caregiver engagement, and client satisfaction.
• Identify caregiver training needs and collaborate with the COO, Chief Operational Officer, to implement solutions.

Client & Family Support

• Serve as the primary point of contact for clients and families.
• Conduct regular client check-ins and quarterly reviews.
• Address concerns proactively and ensure strong client satisfaction.
• Ensure timely payments to maintain smooth service delivery

Compliance & Quality Assurance

• Ensure compliance with all state regulations, company policies, and documentation standards.
• Complete daily care note reviews, manage incident reports, and conduct quality audits.
• Support quarterly compliance audits led by the COO.
• Ensure timely and complete care documentation.

Scheduling & Staffing Oversight

• Oversee daily staffing needs with support from the Scheduler.
• Ensure optimal caregiver-to-client matches and full shift coverage.
• Minimize missed shifts and maintain reliable service delivery.

Inquiry & Referral Support

• Collaborate with the Sales Team to support branch-level inquiries.
• Provide immediate operational support when new leads require branch coordination.
• Participate in inside sales support as the organization grows.

On-Call Responsibilities

• Participate fully in the on-call rotation.
• Provide after-hours support across all branches during assigned weeks.
• Escalate complex or critical issues to the COO as needed.

Leadership & Professional Development

• Attend quarterly corporate training and leadership development sessions.
• Support onboarding of new Branch Managers when needed.
• Serve as a dependable operational partner and backup to the COO.

Compensation and Performance Incentives

Base Salary: $70,000.00 – $80,000.00 annually

Performance Bonuses:

• Retention bonus - Paid monthly based on weekly billable hours achieved.
• Quarterly bonus - Paid quarterly based on KPI and ROCK completion

Qualifications

• 3–5 years of experience in leadership roles within homecare, senior services, healthcare operations, or service-based industries.
• Demonstrated ability to lead teams through complex behavioral cases, drive accountability, and manage daily operations.
• Experience in staffing, scheduling, compliance, documentation, or client-facing services preferred.
• Strong understanding of dementia, including behaviors, escalation risks, and caregiver oversight required.
• Valid driver’s license and reliable transportation required.

Core Competencies

• Team Leadership – Coaches, motivates, and holds caregivers and administrative staff accountable.
• Operational Execution – Manages daily branch functions efficiently and proactively.
• Client-Centric Mindset – Prioritizes meaningful engagement and high-quality service delivery.
• Community Engagement – Represents Pansy Homecare locally and supports brand growth.
• Extreme Accountability, Adaptability, and Urgency.

Physical Requirements

• Driving to professional offices, hospitals, and community contacts throughout the region.
• Walking to, from, and within the office.
• Ability to lift up to 10 pounds.
• Ability to effectively communicate with clients, families, staff, and providers.
• Exposure to indoor and outdoor environments.
• Ability to withstand long and irregular hours, including on-call coverage when assigned.

Service Commitment:

All team members complete Pansy’s Care Academy training. While rare, Branch Managers may be called upon to support or fill a client shift in exceptional circumstances to ensure continuity of care.

Confidentiality Requirements

This role may access Protected Health Information (PHI) and must comply with HIPAA regulations. Employees must use appropriate safeguards to prevent unauthorized access, use, or disclosure of protected information.

Pansy Homecare does not allow sending unsecured client-specific information through non-secure platforms (personal email, social media, text messaging, etc.).

Why Join Us?

At Pansy Homecare, you will:

• Take ownership of a branch’s operational excellence and growth.
• Lead a mission-driven team dedicated to dementia care.
• Build stronger relationships between caregivers and clients.
• Grow within a company committed to Purpose Filled Care.

Ready to lead with purpose? Apply now to join our team.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience handling high-stress client situations (e.g., healthcare, dementia care, crisis management)?
• Are you comfortable providing after-hours support as Manager on Duty and assisting your team when issues arise?
• Are you comfortable being fully accountable for branch performance, including staffing, client satisfaction, and growth?
• Are you willing to regularly be in the field (meeting clients, staff, and partners), not just working from an office?

Experience:

• Leadership: 5 years (Required)
• Home care: 5 years (Required)

Location:

• West Hartford, CT 06119 (Preferred)

Work Location: In person

Salary : $70,000 - $80,000