Front Office Medical Assistant - Surprise, AZ

Position Summary 

We are seeking a compassionate, organized, and patient-focused Front Office Medical Assistant to join our healthcare team. This role combines both administrative and clinical medical assisting responsibilities, serving as a key point of contact for patients throughout their care experience. 

The Front Office Medical Assistant is responsible for creating a welcoming environment, facilitating exceptional patient experiences, and supporting providers through effective communication, clinical assistance, and front-office operations. This position plays a critical role in building patient trust, satisfaction, and loyalty while ensuring efficient clinic workflows. 

Key Responsibilities 

Patient Services & Front Office Support 

• Greet patients, families, and visitors in a professional, friendly, and welcoming manner. 

• Check patients in and collect all required documentation, including insurance cards, identification, referrals, authorizations, and other appointment-related information. 

• Verify patient demographics, insurance coverage, and required consent forms. 

• Communicate appointment details, visit expectations, and relevant patient information clearly and effectively. 

• Notify patients of unexpected scheduling delays and assist with maintaining patient comfort during wait times. 

• Answer incoming phone calls and respond to patient inquiries in a courteous and timely manner. 

• Schedule, reschedule, and coordinate appointments and follow-up visits according to established policies and procedures. 

• Maintain clean, organized, and welcoming reception and waiting areas. 

Financial & Administrative Responsibilities 

• Collect patient copayments, outstanding balances, and reconciliation charges at check-in. 

• Process daily payment batches and maintain accurate financial documentation. 

• Accurately document and maintain patient records within the electronic medical record (EMR) system. 

• Ensure compliance with patient privacy and confidentiality requirements. 

Clinical Support 

• Prepare patients for examinations and procedures. 

• Obtain and document medical histories and patient information. 

• Provide patient education regarding medications, treatments, and dietary instructions as directed by the provider. 

• Assist physicians with patient care and clinical procedures. 

• Prepare and administer medications as directed by the physician. 

• Perform basic laboratory testing, EKGs, dressing changes, and suture removal as ordered. 

• Process prescription refill requests as authorized by the provider. 

• Prepare, clean, and maintain examination and treatment rooms, equipment, and clinical supplies. 

Additional Duties 

• Perform other duties and responsibilities as assigned to support clinic operations and patient care. 

Qualifications 

Required 

• High School Diploma or GED equivalent. 

• Medical Assistant certification from an accredited program, with credentials meeting applicable state requirements. 

• Ability to learn and utilize electronic health record (EHR/EMR) systems and Microsoft Office applications. 

• Knowledge of medical terminology. 

• Strong customer service, communication, and interpersonal skills. 

• Basic computer proficiency and experience with office equipment including calculators, printers, copiers, and scanners. 

• Basic math skills and attention to detail. 

• Understanding of HIPAA, OSHA, compliance, and information security requirements. 

• Knowledge of medical office procedures and patient registration processes. 

Preferred 

• Current BLS (Basic Life Support) certification for healthcare providers, or ability to obtain within 90 days of employment. 

• Minimum of one (1) year of experience in a medical office, clinic, or healthcare setting. 

• Experience with medical insurance verification, referrals, and authorizations. 

• Familiarity with athenaClinicals or other electronic health record systems. 

• Knowledge of examination room procedures, diagnostic testing, and basic clinical support functions. 

Skills & Competencies 

• Exceptional customer service and patient engagement skills 

• Strong organizational and multitasking abilities 

• Professional communication and phone etiquette 

• Attention to detail and accuracy 

• Ability to work effectively in a fast-paced healthcare environment 

• Commitment to patient confidentiality and regulatory compliance 

• Team-oriented mindset with a focus on delivering high-quality patient care 

Join our team and help create exceptional healthcare experiences by delivering compassionate patient care and outstanding front-office support.