Sales Support Associate

The Sales Support Associate is the operational backbone of the sales team. This role ensures the day-to-day sales process runs smoothly by managing phone and walk-in customer interactions, supporting order entry and fulfillment accuracy, generating availability communications, and handling regulatory compliance tasks. In addition, this role owns inventory management — maintaining accurate, real-time crop data and translating that information into actionable insights for both the sales and production teams. The ideal candidate is a team player, highly organized, service-oriented, detail-focused, and thrives when helping others succeed.

Customer Service & Order Support

• Answer inbound phone calls and direct inquiries to the appropriate sales representative.
• Provide excellent service to walk-in and pick-up customers, representing Panoramic Farm’s standards of quality and professionalism.
• Support sales representatives by completing order entry for incoming orders and maintaining accurate customer records.

Inventory Management

• Maintain accurate and up-to-date crop status in the inventory software system, including cycle/scrap counts, specifications, buffer levels, and comments.
• Perform regular inventory and scrap counts; document scrap reasons for reporting purposes.
• Make recommendations on crops that should be discounted or promoted based on current inventory age and condition.
• Allocate and protect mother-stock required for propagation.
• Oversee inventory of branded and perennial tags; ensure tags are received and organized for all required crops.

Marketing & Communications

• Generate weekly product availability emails and crop notes to inform customers of current crop status.
• Collaborate with the entire sales team to produce visually engaging email blasts to promote available inventory; capture photos for the weekly crop photo email blast.
• Assist the sales team by obtaining on-demand counts and photos for customer inquiries.
• Advise the sales team promptly of any inventory issues or changes that could impact customer orders.
• Participate in weekly sales meetings.

Production Liaison

• Walk crops regularly with the growing team, serving as an additional set of eyes on pest pressure, spacing, pruning needs, and overall crop health.
• Alert the growing team to any concerns observed in the field.
• Participate in daily production meetings.

Regulatory Compliance

• Submit USDA applications for Boxwood Phytosanitary Certificates and schedule required inspections in a timely manner.

• Minimum two-year degree OR two years of horticultural or nursery industry experience preferred.
• Ability to tolerate outdoor working conditions; physically able to walk on gravel and slick surfaces and move up to 85 lbs.
• Proficient in Microsoft Office; experience with inventory or order management software preferred.
• Excellent written and verbal communication skills.
• Genuine interest in plants; familiarity with shrubs, perennials, and grasses a plus.
• Spanish language skills are a plus.

• Warm, “here to help” attitude; genuinely looks for ways to serve the team.
• Detail-oriented and focused; accuracy in data entry, order verification, and inventory tracking is non-negotiable.
• Self-motivated and proactive; anticipates needs and flags problems early without being asked.
• Positive attitude in a fast-paced, ever-changing environment.
• Collaborative and comfortable working with multiple departments, including sales and production.
• Teachable with a desire to learn and improve both self and the team.