What are the responsibilities and job description for the Lead Patient Experience Representative- Front Desk position at Panorama Eye Care LLC?
Description
Lead Patient Experience Representative- Front Desk
Who We Are
At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!
The Position:
The front desk lead supports daily front desk operations, including answering calls, assisting visitors, mentoring staff, and completing administrative tasks such as scheduling and record-keeping. They help ensure excellent customer service, assist with resolving complex inquiries, and maintain the professional appearance and organization of the reception area.
Responsibilities:
- Train and mentor new and existing front desk staff.
- Create and manage staff schedules to ensure adequate coverage.
- Ensure minimal registration errors.
- Monitor daily collections by reviewing analytical reports.
- Help facilitate pre-shift meetings and team discussions.
- Greeting visitors and respond to inquiries in person, by phone, or by email.?
- Direct visitors to the appropriate departments or individuals.?
- Manage the check-in and check-out process efficiently.?
- Handle complex customer complaints or issues and resolve them promptly.?
- Ensure the front desk area is clean, organized, and welcoming.?
- Manage daily front desk operations.
- Maintain and update records, databases, and office files accurately.
- Monitor and order office supplies.
- Manage various administrative tasks, such as scheduling appointments or reservations.
- Handle confidential and sensitive information with discretion.
- Process payments and ensure all front desk members are collecting fees and balances appropriately.
Requirements
Who You Are
- High school diploma or GED
- Medical front desk experience
- Excellent computer skills
- EHR experience
Additional Job Details
- Has a primary work location at 13772 Denver W Pkwy #100, Lakewood, CO 80401
- This is a Full-Time Position.
- Compensation for this role will be $21-$23 an hour based on experience.
Our Growth Opportunities
At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.
Our Employee Perks
- PTO Accruals Start at 3 Weeks
- Comprehensive Medical and Dental Insurance
- Company Paid Optical Allowance
- Company Paid Routine Eye Care
- Short Term and Long-Term Disability Insurances
- Educational Allowance
- Generous Paid Holiday Program
- 401K With Company Match
Join Our Team!
Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Apply now and let your passion for excellence and patient well-being shine!
EEOC
Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.
Salary : $21 - $23
